Night Audit Supervisor- HVRW - (Expired Job)

Valencia Hotel Group is a renowned collection of hotels designed for today's passionate travelers, blending modern design with classic character to offer a unique and memorable hospitality experience. The group is recognized for its award-winning team and commitment to exceptional customer service, fostering an environment where team members are empowered to go above and beyond in their roles. Valencia Hotel Group prides itself on maintaining high standards of quality and guest satisfaction while creating a supportive and inclusive workplace culture. As an equal opportunity employer, the group embraces diversity and actively seeks a workforce that represents the community it serves. Valencia Hotel Group has been honored on Newsweek's list of America's Greatest Workplaces in categories such as America’s Greatest Workplaces for Women 2024 and America’s Greatest Workplaces for Job Starters 2024, highlighting its dedication to fostering an excellent work environment for all employees.

We are currently seeking a dedicated and customer-focused Night Audit Manager to join our team. This pivotal role requires overseeing maximum operational efficiency of the Front Office and Night Audit functions during the overnight shift from 11:00 pm to 7:00 am on weekdays and weekends. The Night Audit Manager serves as the Manager on Duty, ensuring that guest satisfaction is met through delivering an outstanding guest experience and managing hotel operations effectively during the nighttime hours. This role involves a balance of operational, managerial, guest service, communication, compliance, and safety responsibilities, making it ideal for individuals who thrive in dynamic environments and have excellent multitasking and problem-solving skills.

Key operational duties involve preparing for all guest requests, assisting team members with nightly and monthly assigned duties, handling financial transactions, and maintaining comprehensive knowledge of hotel systems including PMS, key systems, communication platforms, and safety measures. Managerial responsibilities include covering emergency situations, positively contributing to the team, monitoring front office quality and daily revenue, supervising overnight staff, ensuring facility standards, and managing special projects or reports. The position emphasizes guest services, requiring check-ins and check-outs with a friendly demeanor, maintaining high-quality service standards, addressing guest issues effectively, and having updated knowledge about local attractions and concierge services.

Effective communication with other departments is crucial to ensure guest needs are met, along with meticulous record-keeping of guest requests and awareness of hotel events. Compliance with Valencia Hotel Group’s safety and operational standards is essential, including responding calmly and effectively to emergencies and ensuring non-guest security. The role demands physical stamina for standing, walking, lifting, crouching, stooping, twisting, reaching, and grasping as necessary to perform front desk and hotel inspections. The work environment includes both interior and exterior settings with exposure to weather conditions.

Ideal candidates will have a high school diploma or equivalent, preferably with experience in hotel operations or customer service. Strong communication, multitasking, time management, organizational, problem-solving skills, patience under pressure, and teamwork abilities are key. Certifications such as TABC and Food Handler’s are required, with a valid driver’s license preferred. This full-time position offers a competitive package including medical, dental, and life insurance, paid time off, and paid community service days, all within a supportive and award-winning team environment dedicated to excellence in hospitality.