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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Azul Hospitality is a leading hotel management company focused on delivering exceptional guest experiences through dedicated service and operational excellence. With a commitment to quality and innovation, Azul Hospitality manages a collection of properties known for their comfortable accommodations, outstanding amenities, and attentive customer service. The company emphasizes creating a welcoming environment for all guests while maintaining high standards of professionalism and hospitality. Azul Hospitality is dedicated to fostering a positive workplace culture and supporting staff development, ensuring team members are equipped to succeed in their roles and contribute to the overall success of the hotel.
We are curren... Show More
We are curren... Show More
Job Requirements
- High school or equivalent education
- Prior experience in hospitality or customer service preferred
- Basic accounting knowledge preferred
- Effective communication skills
- Ability to handle cash and credit transactions accurately
- Competency with computer programs such as Windows OS, MS Office, PMS, and POS
- Ability to work night shifts
- Strong organizational skills
- Ability to lift up to 45 lbs
- Ability to stand and move for extended periods
- Good attention to detail
- Adherence to grooming and attendance standards
- Ability to comply with company safety and security policies
Job Qualifications
- High school diploma or equivalent
- Experience in the hospitality industry preferred
- Experience in front desk or customer service preferred
- Accounting experience preferred
- Good verbal, written, and electronic communication skills
- Excellent leadership and customer relations skills
- Detail oriented with strong organizational skills
- Basic computer skills including Windows OS, MS Office, PMS, PBX, Key system and POS
- Ability to work independently
- Strong problem-solving and analytical skills
- Ability to handle multiple tasks simultaneously
- Knowledge of complex mathematical calculations
Job Duties
- Acts as the MOD during the night-time hours
- Greets and welcomes guests upon arrival
- Performs guest registration and checkout procedures
- Accepts payment for guests accounts at registration and checkout
- Maintains house bank and makes daily deposit and accurate reports of receipts
- Cashes checks and exchanges currency for guests
- Accurately handles cash transactions and balances cash drawer
- Acknowledges rewards members and returning guests
- Takes and manages guest bookings and upselling opportunities
- Handles cash and credit transactions
- Responds courteously to guest inquiries and requests
- Performs all audit procedures daily as set by hotel and company
- Completes Daily Reports, Comp Reports, Pace Reports, and other assigned reports
- Balances all cash receipts and work performed during audit shift
- Prepares front office for AM shift and resets day’s business
- Maintains all nightly reports to inform day management of overnight activities/incidents
- Acts as PBX operator during audit shift
- Transmits and receives messages using telephone, fax, and switchboard
- Ensures timely and proper wake-up calls
- Assists and directs hotel guests and emergency personnel during emergencies
- Posts charges such as room, food, liquor, or telephone
- Makes restaurant, transportation, or entertainment reservations
- Reviews daily arrival reports ensuring accuracy of reservations, VIPs, billing, and room assignments
- Attends all scheduled training, departmental and hotel meetings
- Ensures awareness of special promotions, VIP arrivals, group/conferences, special requests, and shuttles
- Practices safe work habits and ensures compliance
- Follows privacy and security protocols
- Answers inquiries about hotel policies, services, and local information
- Maintains knowledge of hotel services and local attractions
- Maintains lobby cleanliness and organization
- Assists in booking reservations
- Handles mail, packages, facsimiles and guest items
- Performs all other duties assigned by manager or supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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