Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.75 - $18.50
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities

Job Description

The hiring establishment is a reputable hotel known for providing exceptional guest experiences and top-tier hospitality services. This hotel focuses on maintaining high standards of customer service while ensuring the smooth day-to-day operations of the property. With a strong emphasis on professionalism and guest satisfaction, the hotel has earned a positive reputation within its local market and among visitors who seek comfortable and reliable accommodations. The property features a variety of amenities and services designed to meet the diverse needs of its guests, including business travelers, vacationers, and group events. Hospitality and guest services are at the heart of this organization, and it continually strives to uphold these values through dedicated staff and efficient management practices. Employment at this hotel promises a dynamic work environment where individuals can advance their career in the hospitality industry with opportunities to learn and grow in a supportive setting. This role is classified as a full-time position with competitive compensation, reflecting the responsibilities and skills required to perform effectively during overnight shifts.

The Night Auditor position is critical to the overall success and smooth operation of the hotel during the late hours. This role involves the balancing and reconciling of daily revenue and expense transactions to ensure all financial activities are accurately recorded. The Night Auditor acts as a financial gatekeeper while simultaneously maintaining high standards of guest service. This dual focus requires strong attention to detail, analytical skills, and the ability to provide assistance to guests in a professional and courteous manner. The Night Auditor may also serve as the manager on duty during the night shift, taking ownership of the front office operations overnight and addressing any issues that arise. Responsibilities include posting transactions, preparing daily revenue summaries, completing end-of-day system procedures, and resolving guest complaints efficiently using established recovery methods. Additional duties include managing reports, handling cash deposits according to company standards, maintaining workplace safety, and ensuring that the front desk is clean and orderly. Candidates for this role will benefit from prior experience in hotel front desk operations, accounting or auditing knowledge, and proficiency with computer applications. The role requires availability to work nights, weekends, holidays, and shifts that may alternate, demanding flexibility and stamina. Overall, the Night Auditor position offers a unique opportunity to combine finance, guest service, and management skills in a vital hospitality function that directly impacts the hotel’s success and reputation.

Job Requirements

  • High school diploma or equivalent
  • Minimum one year experience in hotel front desk or night audit role
  • Strong attention to detail
  • Basic accounting knowledge
  • Excellent communication skills
  • Ability to operate front office software and general computer applications
  • Flexibility to work night shifts, weekends, and holidays
  • Ability to stand for extended periods
  • Capability to perform light physical movements
  • Commitment to maintaining a safe and clean work environment

Job Qualifications

  • One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred
  • Knowledge of accounting procedures and strong attention to detail
  • Ability to communicate clearly and professionally through proper grammar and active listening
  • Ability to operate a variety of computer applications
  • Availability to work weekends, holidays, overtime, and alternating shifts
  • Ability to stand for prolonged periods (up to 4 hours or more)
  • Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting
  • Primarily indoor work environment within hotel facilities

Job Duties

  • Post appropriate charges and transactions to guest accounts
  • Maintain, review, post, and/or transfer charges and deposits to master accounts
  • Investigate or analyze out-of-balance situations and complete necessary corrections
  • Prepare daily revenue summaries and front office statistical reports
  • Perform end-of-day system procedures and prepare systems for the next day’s operations
  • Serve as night manager-on-duty as assigned and complete the MOD report
  • Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information
  • Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary
  • Complete end-of-shift reports and deposits following company cash-handling standards
  • Maintain awareness of security and safety concerns and notify supervisors of risks
  • Keep work areas clean and organized and maintain safe work habits
  • Perform additional duties as needed, required, or directed

Job Criteria

Experience

Mid Level (3-7 years)


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