NIGHT AUDIT

Abilene, TX, USA|

Job Overview

Compensation

Hourly

Range $12.00 - $16.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Employee assistance program

Job Description

The hiring establishment is a reputable hotel known for delivering exceptional guest experiences through high-quality service and meticulous attention to detail. This hotel is committed to maintaining the highest standards of hospitality while ensuring smooth operational functions across all departments. The establishment prides itself on its professional environment and dedication to employee growth and guest satisfaction. As a well-established hotel, it has a dynamic work culture that emphasizes teamwork, communication, and integrity. It offers a full-time role with competitive compensation reflective of the responsibilities involved and the experience required.

This role is critical within the hotel’s operational team, encompassing responsibilities across accounting, guest services, and management oversight. The position involves balancing and auditing all room and food and beverage revenues daily to ensure accuracy in financial reporting. The individual will assist in preparing various financial reports, including Daily Flash Reports and other audit worksheets, which are essential to monitor the hotel's revenue streams and operational costs. They will be responsible for assuming the Manager on Duty duties during the overnight shift, providing leadership and decision-making capabilities in the absence of senior management.

Guest service is a vital component of the role, encompassing registering guests upon arrival and ensuring efficient, accurate check-out processing. Maintaining a high standard of guest interaction, promptly responding to requests, and logging complaints professionally into the hotel’s communication systems are expected. The role also includes managing complex financial transactions such as cash handling, verifying room rates and charges, and preparing daily deposits, which requires a high degree of accuracy and trustworthiness.

Additionally, the role demands close interaction with other hotel departments to resolve discrepancies and collaborate on operational needs, emphasizing strong communication and problem-solving skills. Operational administrative duties such as managing daily paperwork, occupancy reports, guest lists, and various accounting documents form a significant portion of the responsibilities. The candidate will also be involved in monitoring room availability, blocking rooms, handling special guest requests, and ensuring the security and safety of both staff and guests through regular security walks and adherence to emergency procedures.

The position also requires some hospitality-related guest service tasks, such as preparing continental breakfasts and assisting with laundry functions, ensuring the guests’ experience is comfortable and pleasant. The role is designed for a proactive individual capable of managing multiple responsibilities effectively while maintaining professionalism and promoting the hotel’s positive image. Adherence to company policies, procedures, and standards is essential.

Overall, this position offers an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, values detailed financial accuracy, enjoys direct guest interaction, and is eager to grow within the hotel management field. The role’s comprehensive nature makes it ideal for candidates seeking to develop a broad skill set in hotel operations, guest services, and management responsibilities.

Job Requirements

High school diploma or equivalent
previous experience in hotel front desk or guest service role preferred
basic knowledge of accounting and auditing procedures
strong communication and interpersonal skills
proficiency with hotel management software and MS Office
ability to multitask and manage time effectively
ability to handle confidential information with integrity
customer service orientation
problem-solving abilities
flexibility to work overnight shifts

Job Qualifications

High school diploma or equivalent
previous experience in hotel front desk or guest service role preferred
basic knowledge of accounting and auditing procedures
strong communication and interpersonal skills
proficiency with hotel management software and MS Office
ability to multitask and manage time effectively
ability to handle confidential information with integrity
customer service orientation
problem-solving abilities
flexibility to work overnight shifts

Job Duties

Balances and audits for accuracy room revenue, food and beverage revenue
assists in the preparation of all reports relevant to daily revenues
prepares various audit worksheets as well as the Daily Flash Reports
assumes responsibilities of Manager on Duty from midnight until the morning shift arrives
logs guest complaints into the Front Desk Communication or Log Book
registers guests into the hotel and checks guests out of the hotel
balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts
completes and transmits daily management and accounting reports and supporting documents
prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses
communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
performs all Guest Service Representative functions as required
may assist in booking room reservations
may assist in answering hotel phone calls and notifying guests of messages
facilitates proper security of department keys
responds quickly to guest requests in a friendly manner
follows up to ensure guest satisfaction
handles confidential information, including guest records, with a high degree of integrity
makes daily deposits (as applicable)
verifies room charges and rates
verifies register has appropriate starting cash
manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
submits reports to the corporate office as appropriate
monitors room availability
blocks rooms and handles guest requests
performs and documents security walks on a regular basis
has a thorough knowledge of emergency procedures and the implementation of procedures
prepares continental breakfast on time
replenishes breakfast items as needed
performs duties of a Guest Service Agent, including laundry functions as directed
may be required to make management decisions in the managers absence
provides a professional image at all times through appearance and dress
follows company policies and procedures
other duties as assigned by supervisor or management