Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
retirement plans
Professional development opportunities
Uniform allowance
Job Description
The hiring company is a hotel that offers comprehensive accommodations and services to guests. The establishment prides itself on providing a comfortable, clean, and welcoming environment suitable for a diverse clientele, ranging from business travelers to vacationing families. Known for its commitment to quality customer service and operational efficiency, the hotel operates 24/7 and employs a dedicated team to ensure guest satisfaction and smooth day-to-day hotel operations. As part of its operational team, the hotel seeks to maintain its reputation for excellence and aims to continue growing its service offerings and customer base through a blend of traditional hospitality values... Show More
Job Requirements
- High school diploma or equivalent
- One year of experience in a similar position involving cash handling and customer service
- Knowledge of accounting operations including accounts receivable and accounts payable
- Basic math skills and ability to operate a 10-key calculator
- Ability to deal effectively with guest and employee concerns
- Ability to work independently
- Proficiency in using a moderately complex computer system
- Proficient in English reading, writing, and speaking
- Excellent telephone etiquette and customer service skills
- Ability to work a flexible schedule
- Ability to perform essential job functions with or without accommodation
Job Qualifications
- Must possess a high school diploma or equivalent
- Post-high school education preferred but not required
- One year of experience in a similar position including cash handling, customer service, balancing, and totaling shift or daily work in a similar size operation
- Hotel experience preferred
- Must possess knowledge of accounting operations including accounts receivable and accounts payable
- Must possess basic math skills and ability to operate a 10-key touch calculator
- Able to effectively deal with guest and employee concerns in a friendly and positive manner
- Able to work independently
- Able to access and accurately input information using a moderately complex computer
- Able to read, write and speak English sufficient to understand and communicate with employees and guests
- Must have excellent telephone etiquette and superior customer service skills
- Able to work a flexible schedule
- Must be able to perform duties and responsibilities (essential job functions) with or without reasonable accommodation
Job Duties
- Audit other employees work and correct errors or make management aware as needed
- Input information into the property management system as necessary to complete, balance, and closeout each days work
- Input information into the computer system to compile requested reports
- Run audit reports/journals from all computer profit centers and outlets
- Make corrections and adjustments and handle all computer problems that might occur throughout their shift
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations
- Verifies that room rates are correct and posts those rates to guest accounts
- Monitors and reconciles as necessary all coupon, discount, and other promotional programs
- Review the work of all other front office employees for accuracy and completion
- Perform other duties and responsibilities asked by the Guest Service Manager and Guest Service Supervisors based upon department needs
- Ensure all reports and back-up vouchers are complete and filed properly
- Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person
- Transfer charges and deposits to master accounts
- Checks to see that all charges are assigned to the appropriate departments
- Check guests in and out of the hotel as needed in an accurate, speedy and courteous manner
- Offer guests assistance whenever possible
- Answers inquiries pertaining to hotel policies and services
- Responsible for resolving escalated customer relations issues
- Must appropriately address guest requests to ensure customers are satisfied with the hotels services and accommodations
- Responsible for positively representing and promoting the property
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
- Ensures the safety of guests by making all urgent decisions (walks, fire procedures, etc.)
- Follow and communicate company policies and procedures
- Fills in for vacant shifts as needed
- Provide written reports as requested by management and/or owners
- May attend weekly or monthly departmental meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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