Night Attendant

HomeTowne Studios by RedRoof is a prominent management company known for delivering exceptional extended stay hotel experiences. Operating across 20 states, HomeTowne Studios has established itself as a leader in quality extended hotel stays. The company prides itself on continuously enhancing its properties, which underwent significant renovations in 2018, to ensure that guests receive a comfortable and welcoming environment. Beyond prioritizing guest satisfaction, HomeTowne Studios also emphasizes creating a positive and supportive workplace for its employees, making it an employer of choice in the hospitality industry.

As a company dedicated to quality and growth, HomeTowne Studios offers competitive wages with the Night Attendant role starting at $17.00 to $18.00 per hour. The Night Attendant position is a key role responsible for the safety, security, and comfort of guests during overnight hours. This role is essential in maintaining smooth operations during the night shift by handling guest services, supporting property cleanliness, and representing the company with professionalism and care.

The Night Attendant will conduct courtesy calls within 30 minutes of guest check-in to ensure guest satisfaction and address any immediate concerns. This role involves assisting guests with requests and complaints during non-business hours, managing check-ins and check-outs, and addressing lockout or lost key situations. The attendant will also contribute to the upkeep of communal areas such as laundry rooms by keeping them clean and organized, as well as folding linen and blankets. Providing a visible presence in the lobby and front entrance area through courtesy patrols is also a critical responsibility for ensuring guest safety and comfort.

This position requires a commitment to exceptional customer service, maintaining guest privacy and security at all times. The Night Attendant may be tasked with processing payments, posting charges in the property management system, and completing shift reports and checklists to ensure smooth operational handovers. Maintaining a neat, clean, and well-groomed appearance reflects the company’s professional standards and dedication to quality.

HomeTowne Studios values the contributions of its team members by offering comprehensive benefits including health insurance with competitive employee contributions, dental and vision coverage, employer-paid life insurance, paid time off (PTO), a 401K plan with employer match, and ample opportunities for career advancement. This holistic approach underscores the company’s commitment to its employees’ well-being both professionally and personally.

This position welcomes applicants with a high school diploma or equivalent experience and emphasizes practical customer service experience of at least one year. The ideal candidate will have basic office skills such as math, cash handling, and computer proficiency, along with solid English communication skills both verbal and written. Hospitality experience is preferred but not mandatory, and all candidates must be willing to contribute positively to the guest experience during overnight shifts.