New Member Journey Coordinator Team Lead

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Driven base pay

Commission

bonus

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

generous vacation time off program

Paid sick time

hotel discounts

Tuition Reimbursement

recognition programs

Internal growth opportunities

Job Description

Hilton Grand Vacations is an innovative vacation ownership company dedicated to fulfilling the vacation dreams of its owners and guests all around the world. As a well-respected leader in the timeshare and vacation ownership industry, Hilton Grand Vacations is committed to providing exceptional service, unforgettable experiences, and a supportive work environment where diversity and inclusion are celebrated. The company prides itself on upholding its core values of hospitality, integrity, leadership, teamwork, ownership, and a proactive attitude to deliver superior results. Team members at Hilton Grand Vacations enjoy a comprehensive benefits package, opportunities for professional growth, and the chance to be...

Job Requirements

excellent and confident communication skills
basic vacation ownership product knowledge
resourceful
problem solving
system knowledge with voice and clarity

Job Qualifications

excellent and confident communication skills
basic vacation ownership product knowledge
resourceful
problem solving
system knowledge with voice and clarity
understands the importance of delivering exceptional customer care
timeshare sales and marketing

Job Duties

provide a warm welcome and an extension of confidence and trust in their new purchase by providing new member collateral
schedule a 14-day welcome call
sell a NMJ vacation and schedule vacation
provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
provide seamless handoff to Quality Assurance team member
if applicable, call members to offer an NMJ vacation package
provide outstanding customer care when interacting with members and guests
embodies the Hilton Grand Vacations values of hospitality, integrity, leadership, teamwork, ownership, now
completes all required Company training/compliance courses as assigned
adheres to Company standards and maintains compliance with all policies and procedures
in the absence of salaried leadership, provide support in the form of required schedule changes, rotations, auditing reports relevant to daily responsibilities
act as a liaison between leadership, coordinators, and other stakeholders
provides additional support for special projects such as events
performs other related duties as assigned