New Member Journey Coordinator Team Lead

Hilton Grand Vacations is an innovative vacation ownership company dedicated to fulfilling the vacation dreams of its owners and guests all around the world. As a well-respected leader in the timeshare and vacation ownership industry, Hilton Grand Vacations is committed to providing exceptional service, unforgettable experiences, and a supportive work environment where diversity and inclusion are celebrated. The company prides itself on upholding its core values of hospitality, integrity, leadership, teamwork, ownership, and a proactive attitude to deliver superior results. Team members at Hilton Grand Vacations enjoy a comprehensive benefits package, opportunities for professional growth, and the chance to be part of a collaborative culture that values recognition and rewards.

The New Member Journey Team Lead Coordinator plays a vital role within Hilton Grand Vacations by acting as an extension of the salaried leadership team to ensure a smooth and welcoming onboarding experience for new members joining the New Member Journey (NMJ) program. This full-time position combines customer service, scheduling, sales, and administrative responsibilities to provide each new member with a seamless transition into their vacation ownership experience. The Team Lead Coordinator is responsible for scheduling welcome calls, facilitating the sale and coordination of NMJ vacations, distributing educational collateral, and maintaining continuous communication to foster trust and confidence for new members. In addition to managing daily activities, the role involves close collaboration with the Quality Assurance team and providing backup support in leadership tasks when required.

Working in this leadership support position, the Coordinator contributes to upholding Hilton Grand Vacations' reputation for outstanding customer care by acting as a reliable liaison between team members, leadership, and other stakeholders. The role also supports special projects and company initiatives, ensuring completion of required training and compliance with company standards. The emphasis on problem-solving skills, resourcefulness, and strong communication is integral to the role as it directly impacts new member satisfaction and engagement. Furthermore, the position offers a rewarding compensation package including a driven base pay with commission and bonus opportunities, comprehensive medical, dental, and vision benefits starting on day one, tuition reimbursement, generous vacation and paid sick time, and access to Hilton discounts worldwide. This role is ideal for individuals passionate about customer service, capable of leading coordination efforts, and eager to contribute to a dynamic, people-first company.