NBH Front Desk Agent

Houston, TX, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional development opportunities

team environment

Job Description

This opportunity is with a reputable hotel known for its commitment to exceptional guest services and comfortable accommodations. The hotel industry thrives on delivering memorable experiences to guests, and this establishment takes pride in maintaining a warm, hospitable environment where every visitor feels valued and welcomed. Operating with a team-oriented mindset, the hotel embraces innovation and professionalism while upholding high standards across all departments. It invests in continuous employee development and encourages a supportive culture to ensure efficient operations and guest satisfaction. The hotel caters to a broad spectrum of travelers including business professionals, families, and tourists, offering comprehensive amenities and services designed to enhance each guest's stay. This dynamic workplace motivates employees to grow their careers within the hospitality industry and rewards dedication with competitive compensation and benefits.

The Front Desk Associate role is critical in providing the first and lasting impression of the hotel to its guests. This position is responsible for greeting guests warmly and managing check-in and check-out procedures promptly and professionally. The associate acts as the liaison between guests and the hotel’s reservation systems, ensuring accuracy in all transactions and delivering seamless customer service from start to finish. Mastery of the hotel's front office computer or manual systems is essential in managing daily tasks including guest registration, room assignments, and handling billing processes such as posting charges and cash transactions. The role demands accuracy in cash handling, familiarity with hotel rates, discounts, and reservation protocols including special requests and room blocking. Special attention is required to support same-day reservations and to follow cancellation or relocation procedures as needed to maintain a smooth operational workflow.

This position requires a proactive approach to work ethic, excellent communication skills, and the ability to work varied schedules such as nights, weekends, and holidays to meet the needs of the guests and the hotel. Physical requirements include the ability to work in an office setting with prolonged periods of sitting, occasional standing and walking, fine motor skills for keyboarding and operating office equipment, and lifting or moving light materials. Overall, the Front Desk Associate serves as a key ambassador representing the hotel's values and commitment to guest satisfaction through attentive, courteous service and operational expertise.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to communicate effectively both verbally and in writing
Capacity to handle cash transactions accurately
Willingness to work varying schedules including nights, weekends, and holidays
Ability to perform physical tasks including prolonged sitting and occasional standing
Ability to lift or move 10-25 pounds as needed
Ability to use office equipment such as computers and telephones
Reasonable accommodations can be made for individuals with disabilities

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service role preferred
Strong communication and interpersonal skills
Knowledge of front office computer systems or willingness to learn
Ability to work effectively in a team environment
Basic math skills for handling cash and posting charges
Attention to detail and organizational skills
Flexibility to work varying schedules including nights, weekends, and holidays

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary