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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
team environment
Job Description
This opportunity is with a reputable hotel known for its commitment to exceptional guest services and comfortable accommodations. The hotel industry thrives on delivering memorable experiences to guests, and this establishment takes pride in maintaining a warm, hospitable environment where every visitor feels valued and welcomed. Operating with a team-oriented mindset, the hotel embraces innovation and professionalism while upholding high standards across all departments. It invests in continuous employee development and encourages a supportive culture to ensure efficient operations and guest satisfaction. The hotel caters to a broad spectrum of travelers including business professionals, families, and tourists, offering comprehensive amenities... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively both verbally and in writing
- Capacity to handle cash transactions accurately
- Willingness to work varying schedules including nights, weekends, and holidays
- Ability to perform physical tasks including prolonged sitting and occasional standing
- Ability to lift or move 10-25 pounds as needed
- Ability to use office equipment such as computers and telephones
- Reasonable accommodations can be made for individuals with disabilities
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong communication and interpersonal skills
- Knowledge of front office computer systems or willingness to learn
- Ability to work effectively in a team environment
- Basic math skills for handling cash and posting charges
- Attention to detail and organizational skills
- Flexibility to work varying schedules including nights, weekends, and holidays
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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