(NAVY GATEWAY INNS & SUITES - NORFOLK) HOUSEKEEPING SUPERVISOR
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.45 - $1.00
Benefits
competitive salary
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
Job Description
NGIS Norfolk NS is a reputable organization located in Norfolk, Virginia, engaged in providing comprehensive services that support hospitality operations. With a commitment to quality, security, and customer satisfaction, NGIS Norfolk NS plays a pivotal role in maintaining high standards within its managed properties. As a part of the hospitality sector, the company emphasizes a professional and guest-centric approach to its services, ensuring that all aspects of hotel and facility management meet the expectations of clients and guests alike. The company operates with a dedicated team focused on delivering excellence in various departments, including housekeeping, maintenance, and guest relations. The... Show More
Job Requirements
- High school graduate or equivalent
- Ability to perform moderate physical effort including moving furniture and operating cleaning equipment
- No experience required but housekeeping experience including leader or supervisory experience preferred
- Ability to communicate effectively
- Ability to maintain guest security and privacy
- Ability to interact professionally with guests
- Availability to work full-time 35 plus hours
- Ability to handle stressful situations diplomatically
- Ability to conduct inspections and maintain documentation
Job Qualifications
- High school graduate or equivalent
- Housekeeping experience preferred
- Supervisory experience preferred
- Strong communication skills
- Ability to maintain security and privacy
- Experience in training staff
- Familiarity with property management systems
- Ability to handle guest complaints professionally
- Organizational and inventory management skills
Job Duties
- Ensures security of all guests is maintained at all times
- Ensures guest privacy is maintained at all times
- Possess a welcoming manner and positive attitude
- Demonstrate effective communication skills
- Interact professionally with guests answering guest questions concerning hotel facilities and local attractions
- Provide assistance in handling customer complaints involving management as necessary
- Utilize the Property Management System PMS for daily housekeeping report preparation and scheduling
- Conduct daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintain written documentation
- Conduct training on proper work methods and safety procedures
- Implement safety fire prevention MSDS and environmental industrial hygiene requirements
- Coordinate with front desk and maintenance personnel for room readiness
- Prepare work requests to maintenance department
- Manage storeroom security and inventory of supplies and equipment
- Order cleaning supplies, in-room amenities, and other materials as needed
- Ensure equipment maintenance and proper storage
- Issue amenities, supplies and linen to housekeepers
- Perform monthly and quarterly inventories
- Investigate and prepare reports for staff mishaps and accidents
- Forward reports to immediate supervisor timely
- Evaluate staff performance
- Recommend awards or disciplinary actions
- Approve or disapprove leave requests timely
- Interview and recommend applicants for selection or promotion
- Handle guest and staff suggestions and complaints
- Resolve problems tactfully and diplomatically
- Refer difficult situations to management
- Perform duties of housekeepers, custodial workers, and laundry workers as needed
- Perform other related duties as assigned
Job Location
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