Navigator Concierge

The Renaissance Philadelphia Downtown Hotel, located at 401 Chestnut St, Philadelphia, Pennsylvania, is a distinguished hotel operated by an independent franchisee, PM Hotel Group. This franchisee operates separately from Marriott International, Inc., controlling all hotel employment policies and practices including hiring, firing, compensation, discipline, and benefits. Known for its commitment to offering unique and personalized experiences, the Renaissance brand encourages its team members, called Navigators, to embody a passion for discovery that translates into exceptional guest and ambassador experiences. The hotel specifically prioritizes a vibrant, local culture reflecting the diverse culinary, artistic, and cultural scene of Philadelphia, making it a preferred destination for guests seeking authentic local engagement rather than conventional tourist experiences.

The Navigator role at Renaissance Philadelphia Downtown Hotel is a full-time, non-management position that plays a pivotal part in driving a best-in-class guest experience. This job is not a typical desk-bound role; rather, it demands an active, hands-on approach involving considerable movement throughout the workday, including sitting, standing, and walking, as well as the ability to lift, carry, push, pull, and place objects weighing up to 10 pounds independently. The Navigator becomes an innovator and explorer, with a responsibility to discover and catalog the latest and most exciting local offerings, from restaurants and bars to shops, museums, and events. This information is crucial not only for guest interaction but also for internal education, enabling other hotel ambassadors to enhance their service quality with up-to-date knowledge about the cultural richness of Philadelphia.

Members of the team are expected to maintain a professional appearance and demeanor, comply strictly with company policies for a safe work environment, and prioritize the protection of company assets and confidentiality. Even though no prior experience or supervisory experience is required, the role demands a high level of enthusiasm and pride in local expertise, as well as excellent interpersonal skills to continually nurture relationships within the community. The salary for this full-time position ranges between $18 and $20 per hour, reflecting the inclusive and supportive work environment of an equal opportunity employer. This role offers a unique opportunity for individuals passionate about local culture and light hospitality duties to grow within a dynamic hotel setting where creativity and genuine community engagement are key to daily operations.