Navigator (Concierge)

Stonebridge is a distinguished hospitality company renowned for its commitment to exceptional service and guest satisfaction. Operating within the dynamic hotel industry, Stonebridge embodies a tradition of excellence and professionalism, providing guests with unforgettable experiences. Based in New York, New York, the company prides itself on a culture that values diversity, innovation, and employee well-being. Stonebridge emphasizes equal employment opportunities and workplace inclusivity, supporting team members with comprehensive benefits and growth opportunities. The company offers a supportive work environment that promotes safety and accountability, reflecting its dedication to both guests and employees. The Navigator role at Stonebridge is a pivotal position within their hospitality team, designed to deliver personalized and attentive guest services. This role requires an individual who can adeptly respond to a broad spectrum of guest requests by assessing their needs with accuracy and care. The Navigator adds value by providing personal recommendations and local insights to enhance the guest experience, ensuring that each interaction reflects the highest standards of hospitality. This non-managerial position is hourly-paid, compensating at a rate of $30 per hour, and is based in New York City, a vibrant location requiring strong local knowledge and the ability to operate effectively in a bustling hotel environment.

As a Navigator, the professional acts as a key liaison between the guests and the hotel’s various service departments. Responsibilities include resolving customer complaints, assisting guests with inquiries related to hotel amenities, events, and local attractions, and facilitating communications to ensure smooth and efficient service delivery. The Navigator must be proficient in managing incoming and outgoing packages, messages, faxes, and mail, maintaining timely and accurate handling of these items. An essential aspect of this role involves staying well-informed about local restaurants, museums, shows, sports events, and other cultural offerings, providing guests with current and relevant information to enrich their stay.

This position demands excellent communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for delivering top-tier customer service. The Navigator also supports other hotel functions by assisting the Bell Desk, Business Center, and lobby during periods of heavy demand or absence of designated staff. Cooperation with the Bell staff ensures seamless handling of guest luggage and special requests, contributing to an overall positive guest experience. Stonebridge expects Navigators to embody qualities such as initiative, accountability, and a strong work ethic, working independently while maintaining alignment with team goals.

Candidates suitable for this role should possess a minimum of a one-year certificate from a college or technical school, or equivalent experience, and demonstrate competency in basic computer and POS system operations. Fluency in English and effective written and verbal communication skills are essential. The work environment is primarily indoors with moderate noise levels consistent with a hotel setting, and physical demands include standing for extended periods and the ability to lift up to 15 pounds. Stonebridge promotes a respectful and discrimination-free workplace atmosphere, making reasonable accommodations for individuals with disabilities. With its comprehensive benefits package, Stonebridge offers health insurance, dental and vision coverage, paid time off, 401(k) matching, wellness programs, life and disability insurance, savings accounts, tuition assistance, and travel perks, making it an attractive employer in the hospitality sector.