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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $30.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel perks
Job Description
Stonebridge is a distinguished hospitality company renowned for its commitment to exceptional service and guest satisfaction. Operating within the dynamic hotel industry, Stonebridge embodies a tradition of excellence and professionalism, providing guests with unforgettable experiences. Based in New York, New York, the company prides itself on a culture that values diversity, innovation, and employee well-being. Stonebridge emphasizes equal employment opportunities and workplace inclusivity, supporting team members with comprehensive benefits and growth opportunities. The company offers a supportive work environment that promotes safety and accountability, reflecting its dedication to both guests and employees. The Navigator role at Stonebridge is a pivotal... Show More
Job Requirements
- One year certificate from college or technical school
- Three to six months related experience and/or training
- Equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Qualifications
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Duties
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolve customer complaints and assist customers in all inquiries related to hotel services, hours of operation, key personnel, in-house events, and directions
- Respond to guest requests accurately and timely, making recommendations based on local knowledge and hotel practices
- Process packages, faxes, messages, and mail both outgoing and incoming accurately and timely
- Ensure collateral and information for restaurants, museums, attractions, and maps are updated and current
- Act as a resource for city activities including theater, sports, concerts, shows, special exhibits, and sightseeing
- Communicate effectively with all hotel departments to coordinate and ensure guest requests and expectations are met
- Assist with duties of the Bell Desk, Business Center, and lobby coverage during high volume or absence
- Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests
- Perform other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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