Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Federal Employees Medical Coverage
Full Insurance Coverage
401(k) with immediate vesting and company match
quarterly incentive program
vacation days
holiday days
sick days
Job Description
Ho-Chunk, Inc. is an esteemed economic development corporation owned and operated by the Winnebago Tribe of Nebraska. This award-winning organization is committed to fostering long-term economic growth for the Winnebago Tribe while creating meaningful employment opportunities for tribal members. Ho-Chunk, Inc. prides itself on promoting Indigenous values and providing a culturally rich workplace environment that emphasizes accountability, teamwork, innovation, vision, and excellence. Its business operations span diverse industries, reflecting its dedication to sustainable growth and community empowerment.
WarHorse Gaming is a prominent division under Ho-Chunk, Inc., operating in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). This div... Show More
WarHorse Gaming is a prominent division under Ho-Chunk, Inc., operating in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). This div... Show More
Job Requirements
- Must be 21 years of age or older
- High school diploma or GED
- Ability to secure and maintain Nebraska Gaming License
- Strong guest service and interpersonal skills
- Proficiency with Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving abilities
Job Qualifications
- Must be 21 years of age or older
- High school diploma or GED
- Strong guest service and interpersonal skills
- Proficiency with Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving abilities
- Experience as a Sportsbook or Mutuels Writer/Teller preferred
- One year of guest service and cash/credit card processing experience preferred
- Bilingual skills preferred
Job Duties
- Accurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes
- Follow all procedures for the sale and payout of tickets
- Educate guests on wagering rules, procedures, betting lines, and odds
- Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end
- Maintain work area cleanliness and ensure adequate inventory of supplies
- Address guest questions, concerns, or complaints, escalating as needed
- Maintain knowledge of sporting and horse racing events, property promotions, and offerings
- Follow company safety standards and prioritize workplace safety
- Stay current on industry developments, resources, and best practices through ongoing training
- Present a professional appearance and demeanor at all times
- Provide excellent customer service and communication in all guest interactions
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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