Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Equal employment opportunity
Job Description
The Cayton Children's Museum is a nonprofit organization dedicated to enriching the lives of children and families in the greater Los Angeles area through engaging exhibits, playful learning experiences, and community-centered programs. With a deep commitment to activating the power of PLAY, the museum fosters creativity, experiential learning, and community connection for children of all backgrounds and abilities. The organization aims to nurture engaged citizens by providing an inclusive environment where children can explore arts, music, drama, storytelling, physical movement, and cooperative games. Positioned at an exciting juncture of growth and transformation, the museum is actively evolving and expanding its... Show More
Job Requirements
- High school diploma required
- Experience teaching or working with children aged 0-10 preferred
- Ability to stand for extended periods
- Ability to lift up to 25 lbs
- Excellent communication skills
- Ability to multitask and manage visitor flow
- Availability to work evenings and weekends as needed
- Bilingual English/Spanish preferred
- Proficiency with Microsoft Office and other collaboration tools
- Reliable and well-organized
- Able to respond to challenging situations calmly
- Experience in customer service or event support roles preferred
Job Qualifications
- High school diploma required
- Bachelor's degree preferred
- Bilingual English/Spanish both written and oral preferred
- Experience teaching or working with children 0-10 years of age is desirable
- Previous experience as a receptionist, concierge, in administrative role or similar guest service role a plus
- Proficiency in Microsoft Office and other standard office software systems and collaboration tools
- Experience working in a fast-paced events environment desirable
- Able to respond to challenging situations in a calm and comforting manner
- Attention to detail, well-organized, and reliable
- Excellent written and verbal communication skills
- Ability to think strategically and creatively
- Ability to follow instructions and work well independently as well as with others
- Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities
- Great interpersonal skills and ability to represent the organization and work with diverse staff, board, volunteers, and vendors
Job Duties
- Welcome all museum guests, orient visitors to the museum's space, answer questions, address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities
- Prepare materials, supplies and props for programs occurring in the museum, online, and throughout the community including field trips, classes, camps, birthday parties, and community outreach
- Initiate daily exhibit start-up and shutdown processes
- Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management
- Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk
- Manage traffic flow in the museum lobby and customer queue to ensure all visitors are helped in a timely manner
- Assist visitors with frequent questions and needs
- Facilitate ticket sales, membership sales, museum store sales
- Maintain knowledge of museum store products and inventory systems
- Maintain upkeep and restock of museum store
- Assist guests as they shop and make appropriate store recommendations
- Assist events team with smooth implementation of events
- Perform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs
- Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying safety standards
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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