Multi-Unit Restaurant Leader

LaGuardia International Airport is one of the major airports serving New York City, handling millions of passengers annually, making it one of the busiest and most dynamic airport environments in the United States. Within this bustling hub, SSP America operates multiple restaurant concepts, delivering a wide array of quality dining experiences for travelers. SSP America is a global food and beverage leader with a presence in over 60 airports across North America, renowned for bringing local flavors to passengers while maintaining high operational standards. The company emphasizes teamwork, fast-paced action, and creating an environment where leaders can thrive and grow. This hospitality-focused establishment seeks an experienced Operations Manager to oversee multiple restaurant brands on-site at LaGuardia Airport, ensuring excellence in all facets of operations, from customer service to financial management. This role is a full-time leadership position offering a competitive base salary of $100,000 plus potential quarterly and year-end bonuses, along with a comprehensive benefits package that supports employee well-being and career growth.

The Operations Manager role at SSP America is designed for a proven multi-unit restaurant leader who excels in high-volume, fast-paced environments. The individual will report directly to the onsite Director of Operations and will be responsible for coaching, developing, and holding Restaurant General Managers accountable for delivering operational excellence, financial results, and maintaining brand standards consistently. The ideal candidate will be hands-on and proactive, capable of converting operational standards into everyday habits and cultivating strong leaders who operate their businesses with a sense of ownership and pride. This position demands strong communication skills to effectively interact with executives, union leaders, and diverse teams, as well as a keen financial acumen to manage budgets, forecasts, and profitability. The Operations Manager will serve as a mentor and teacher, reinforcing best practices across multiple locations and ensuring that all restaurants under their leadership meet and exceed food quality, guest service, labor cost, food cost, compliance, safety, and brand expectations.

This role offers a unique opportunity to lead in one of the nation’s busiest airports, making a distinct impact on the operational success of multiple dining concepts. With a focus on growth and development, SSP America supports its employees with ongoing training, mentorship, and extensive benefits that include medical, dental, and vision coverage, life insurance, employee assistance programs, various voluntary insurance benefits, a 401(k) plan with employer matching, paid time off starting at 80 hours annually, premium paid holidays, and sick leave. Those who thrive in roles that challenge them to develop others, optimize performance, and drive accountability will find this position rewarding and well-suited to their career aspirations. SSP America is an equal opportunity employer committed to diversity and inclusion, ensuring all decisions regarding employment are made without discrimination and that reasonable accommodations are provided throughout the hiring process.