Morning Hotel Valet Attendant - Sheraton Fort Worth Downtown

Cleburne, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $13.00 - $16.00

Work Schedule

Standard Hours

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company specializing in providing premium parking solutions across various industries including hospitality, healthcare, and commercial real estate. With a commitment to delivering exceptional customer service, Towne Park partners with hotels, airports, and other commercial facilities to ensure a seamless and pleasant parking experience for guests and clients. Known for its professionalism, Towne Park emphasizes a high standard of hospitality, operational excellence, and employee development, making it a trusted name in the parking industry. The company values safety, efficiency, and courtesy in all aspects of its service delivery, fostering a friendly and welcoming environment for customers and employees alike. Towne Park offers competitive and fair compensation tailored to the candidate's experience, skills, and location, underscoring its dedication to attracting and retaining top talent in the field.

The role of Guest Service Associate at Towne Park is pivotal in enhancing the customer experience by providing attentive, efficient, and courteous service to guests. This position involves parking and retrieving vehicles safely and promptly, assisting guests with luggage and bell services, and acting as a welcoming representative of the company to visitors. The Guest Service Associate maintains professional conduct, greets guests warmly by name, and offers helpful information regarding the facility and local attractions. Responsibilities also include handling parking rates, issuing claim checks, and maintaining accurate records of vehicle information and transactions. The work schedule is Monday through Friday, with shifts typically running from 7:00 AM to 3:00 PM and requiring morning availability. Compensation includes a base hourly pay of $11 plus tips ranging from $13 to $16 per hour, providing an attractive earning potential for motivated individuals. Employees may also be eligible for benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan depending on job classification and tenure. The position requires physical stamina and the ability to work outdoors in various weather conditions, as well as a valid state driver’s license and competence in vehicle operation including manual transmission driving and parallel parking. This role offers an excellent opportunity for individuals who enjoy working in a dynamic, guest-facing position where professionalism, customer service, and safe vehicle handling are paramount.

Job Requirements

High school diploma or general education degree (GED)
Valid driver’s license for the state applying to work or within a commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of customer and personal service principles
Ability to read and write standard English language
Ability to write simple correspondence
Ability to effectively communicate in one-on-one and small group situations
Basic math skills including addition, subtraction, multiplication and division
Ability to understand 24-hour and military time formats
Ability to understand parking rates and time-based charges
Ability to operate manual transmission vehicles
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from that state
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate approved locations
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
Calculate and collect revenue for vehicles when needed