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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Mokara Hotel & Spa is a renowned luxury hotel located on San Antonio's iconic Riverwalk, offering an exquisite retreat that perfectly balances proximity to the city's vibrant attractions with a serene and sophisticated ambiance. As the only Forbes four-star hotel in San Antonio, Mokara Hotel & Spa sets the standard for exceptional service, catering to the needs and desires of discerning travelers who seek a memorable and indulgent experience. The hotel has built a long-standing reputation for excellence, combining elegant accommodations, fine dining, and world-class spa services in a welcoming and luxurious setting. Guests appreciate the attention to detail and... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in luxury hotel concierge or similar role
- excellent communication and interpersonal skills
- flexibility to work nights, weekends, and holidays
- ability to stand for long periods
- proficiency in computer systems and software
- strong problem-solving skills
- ability to handle multiple tasks simultaneously
Job Qualifications
- previous luxury hotel experience
- ability to work a flexible schedule including nights, weekends, and holidays
- ability to stand for entire scheduled shifts
- strong customer service orientation
- ability to multitask
- detail orientation
- excellent organizational skills
- knowledge of the surrounding area and attractions
- knowledge of property management systems
- strong knowledge of Microsoft Office software
Job Duties
- arrange bookings and reconfirm airline tickets
- be fully acquainted with different points of interest
- assist in arranging restaurant reservations and limousine services
- ensure delivery of parcels, mail, and special deliveries to guest rooms
- maintain cleanliness and tidiness of public lobby area in partnership with housekeeping
- accept special duties as required by management
- set up amenities for guests celebrating special occasions
- set up special packages involving pre-calls and specialized amenities
- interact with other departments to ensure guest needs are satisfied
- speak with guests warmly and make them feel welcome
- proactively seek ways to improve the hotel experience for guests
- handle special requests such as flowers, telegrams, rental cars, forwarding luggage, and private cars
- perform any other duties as required by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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