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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a dynamic and forward-thinking company operating within the exciting entertainment and hospitality industry. Known for its vibrant and fast-paced work environment, PENN Entertainment is dedicated to providing both its customers and employees with memorable experiences. The company prides itself on fostering a supportive atmosphere where teamwork, enthusiasm, and professional growth are highly valued. Employees at PENN Entertainment enjoy working alongside a diverse group of colleagues who share a passion for delivering exceptional service and ensuring that guests have a great time. This commitment to both employee development and customer satisfaction makes PENN Entertainment a standout choice for... Show More
Job Requirements
- must be at least 21 years of age
- high school diploma or ged
- flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- excellent organizational skills to function effectively under time constraints, with particular attention to detail
- effective listening abilities with strong judgment skills and good public relations skills with a good personality, enjoying opportunities to work with and assist people
- proper mental attitude to deal effectively with guests, management, vendors and employees while working under pressure and meeting deadlines
- must be able to withstand extreme sun and heat, cold, and inclement weather for long periods of time throughout the day
- ability to read and interpret documents in english, such as safety rules, operating and maintenance instructions and procedure manuals
- ability to read and communicate verbally in english
- written communication skills in in english may also be required
- ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- ability to deal with problems involving several concrete variables in standardized situations
- employee must be able to qualify for licenses and permits required by federal, state and local regulations: nevada gaming license (club venue), nevada alcohol awareness card, and nevada health card are required
- while performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls
- the employee frequently is required to reach with hands and arms and talk or hear
- specific vision abilities required by this job include close vision, color vision, and peripheral vision
- the employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds, and must have the ability to push and pull less or equal 150 pounds, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- high school diploma or ged
- excellent organizational skills
- effective listening abilities
- strong judgment skills
- good public relations skills
- ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- proper mental attitude to deal effectively with guests, management, vendors, and employees while working under pressure and meeting deadlines
- ability to read and interpret documents in english
- ability to communicate verbally in english
- written communication skills in english may also be required
- ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- ability to deal with problems involving several concrete variables in standardized situations
Job Duties
- enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere
- provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage
- maintaining established quality standards for timely food and beverage service
- places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons
- upsells and suggestively sells menu items, specials and beverages at all times
- performs prep tasks when not serving guests by helping to stock items or clean work areas
- enforces customer limit regulations in a firm and courteous manner
- performs other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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