Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.71 - $22.14
Work Schedule
Standard Hours
Benefits
Medical Plan: HDHP w/ HSA (All Staff)
dental plan
vision plan
401(k) w/ Company Match ($0.50 on the $1 up to 10% of eligible compensation)
Basic and Voluntary Life Insurance Options
long-term disability
short-term disability
Voluntary Accident
Life assistance plan
Holidays
Sick Time
Adoption benefit
Volunteer days
Benevolence Fund
Service Recognition Leave
Pet Insurance Discounts
Tuition Reimbursement
maternity leave
paternity leave
New Childbirth Assistance
Job Description
David C Cook is a renowned nonprofit ministry dedicated to equipping the global church with leadership, discipleship, and worship resources. Their mission centers on helping Christians grow in faith and effectively pass it along to the next generation. As a well-established organization in the faith-based community, David C Cook offers a variety of impactful products and services designed to meet the spiritual and educational needs of churches and believers worldwide. The organization encompasses several influential brands, including Integrity Music, which delivers meaningful worship songs to local churches and their leaders around the globe. Additionally, Group Publishing, part of the David... Show More
Job Requirements
- 2+ years experience in supporting customers via phone, email and chat
- Strong writing skills including excellent grammar and spelling
- Experience with a variety of software programs and applications
- Proficient at Excel, Word, MS Teams, and Outlook
- Excellent verbal communication skills
- Ability to self-direct
- Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day
- Bilingual in Spanish and English desire
Job Qualifications
- 2+ years experience in supporting customers via phone, email and chat
- Strong writing skills, including excellent grammar and spelling
- Experience with a variety of software programs and applications on desktop and mobile devices is desired
- Proficient at Excel, Word, MS Teams, and Outlook
- Excellent verbal communication skills
- Ability to self-direct
- Bilingual in Spanish and English desired
Job Duties
- Customer support - promptly responding to external and internal customer calls, emails and chats
- Respond to requests for support for products and services
- Process new order requests, create and update automatic orders, provide order status information, track delivery progress of pending orders via carrier information for customers
- Document activities in database and communicate requests and/or customer comments to appropriate departments
- Ticketing and chat - manage incoming customer support requests using Zendesk
- Order entry - provide timely and accurate order and return processing
- Continuing education - keep current on products, marketing offers, and web site
- Review and maintain up to date information regarding current policies and procedures, new products, special offers, current marketing initiatives and changes in existing products
- As call volume allows, make sales or telemarketing outbound calls for other business units requiring additional staff, using all corporate sales skills and approved practices to achieve goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs