Mi Cocina Service Manager (44112)

M Crowd Restaurant Group is a renowned collective of boutique restaurants that has built a legacy of delivering exceptional dining experiences across various culinary concepts. Established with the opening of Mi Cocina in 1991, a pioneer in upscale Tex-Mex cuisine located in the Preston Forest neighborhood of Dallas, TX, the company has expanded to include multiple brands such as The Mercury, which offers seasonal New American cuisine with Mediterranean, Asian, and French influences, Sushi at the Mercury, and Vaqueros Texas BBQ, known for its vibrant Texas barbecue with a Mexican twist. Over the years, M Crowd Restaurant Group has grown from a modest 12-table establishment to a multifaceted organization employing thousands, dedicated to serving families high-quality food with warm and respectful service. The company prides itself on fostering a culture of familia and respect, emphasizing respect for colleagues, guests, food, the company, and oneself.

The role available is a Management position at Mi Cocina in Rockwall, TX. This is a key leadership role responsible for overseeing and coordinating the restaurant’s operations to meet objectives in sales, costs, employee retention, guest satisfaction, food quality, cleanliness, and sanitation. The manager will be intimately familiar with company policies, procedures, standards, and training programs, ensuring that guests receive courteous and responsive service at all times. This position requires active engagement in training employees, maintaining high standards in food preparation and presentation, and creating a positive and productive working environment. The manager will be trained and certified in all front-of-house positions including Expo, as well as handling cash controls and reconciliation procedures. They make employment and termination decisions with oversight and approval from the Restaurant Director and participate fully in the day-to-day operations to maintain efficient service standards.

Beyond operational oversight, this role demands involvement in various administrative tasks such as preparing reports, managing schedules, payroll understanding, and invoice management. The manager ensures that all equipment is maintained in top working condition and cleanliness standards are met across front and back of house. Responsibilities also include overseeing inventory control, labor scheduling aligned with business activity, and compliance with health, safety, and labor regulations. The Manager will provide counsel and suggestions to the Restaurant Director to improve processes and overall restaurant performance. This role is vital in upholding M Crowd’s mission to wow guests with extraordinary service, fresh quality food, and an inviting atmosphere, while supporting the vision of growing the company and creating greater career opportunities within the organization. M Crowd offers competitive salaries, quarterly bonuses, and a comprehensive benefits package including medical, dental, vision insurance plans, 401K matching, paid time off, wellness programs, and more. This management opportunity promises professional growth through training, career development, and participation in a strong leadership culture where most leaders are promoted from within.