Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,400.00 - $87,195.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
Bonus Pay
Career development opportunities
Job Description
IHG Hotels and Resorts is a global leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences through its diverse portfolio of hotels and resorts worldwide. Established as a premier full-service and luxury hotel company, IHG prides itself on its dedication to quality service, innovation, and sustainable practices that cater to both leisure and business travelers. With a presence in over 100 countries and a network of approximately 370,000 colleagues, IHG fosters a culture of collaboration, ambition, and continuous growth. The company offers competitive salaries, comprehensive benefits, and opportunities for career advancement, making it an employer of choice in the hospitality sector.
The role of Housekeeping and Laundry Manager at IHG is a pivotal position responsible for overseeing the entire housekeeping and laundry operations to ensure the highest product quality standards and optimum service delivery to hotel guests. This management role entails planning, scheduling, and organizing daily activities within the housekeeping department to maintain proper staffing coverage, compliance with hotel policies, and operational excellence. The Manager is entrusted with implementing quality control procedures, conducting regular inspections of guest rooms and public spaces, and ensuring all areas meet or exceed cleanliness and repair standards to enhance guest satisfaction. A significant aspect of this role includes managing a large team, fostering teamwork, providing essential training, and equipping staff with the necessary tools and resources.
The Housekeeping and Laundry Manager also plays a strategic role in budgeting and expense control, contributing to the hotel's financial health while maintaining service excellence. This position demands strong communication and problem-solving skills, as the Manager frequently interacts with guests, vendors, regulatory agencies, and other hotel departments such as Front Office, Guest Relations, Maintenance, and Food and Beverage. Responsibilities extend to handling VIP guest requests, resolving complaints promptly, and ensuring adherence to safety and compliance standards.
Physical demands of the position include the ability to lift and carry heavy items, stand and move frequently, and perform tasks that require bending and kneeling, making physical stamina crucial. The role requires fluency in English, with other languages considered an asset, and flexibility to work nights, weekends, or holidays as needed. The salary range for this position is between $50,400 and $87,195, with eligibility for bonus pay. IHG offers a robust benefits package, including paid time off, medical, dental, and vision insurance, and a 401k plan, emphasizing the company's investment in employee wellbeing and career development.
By joining IHG as a Housekeeping and Laundry Manager, individuals become part of a dynamic team that values passion, innovation, and collaboration. The company encourages continual learning and embraces diversity, inviting motivated professionals to apply even if they do not meet every requirement, reflecting IHG's commitment to inclusive hiring practices and employee growth. This role is ideal for experienced hospitality professionals who aspire to lead a key department within a prestigious global brand and contribute to creating memorable experiences for guests worldwide.
The role of Housekeeping and Laundry Manager at IHG is a pivotal position responsible for overseeing the entire housekeeping and laundry operations to ensure the highest product quality standards and optimum service delivery to hotel guests. This management role entails planning, scheduling, and organizing daily activities within the housekeeping department to maintain proper staffing coverage, compliance with hotel policies, and operational excellence. The Manager is entrusted with implementing quality control procedures, conducting regular inspections of guest rooms and public spaces, and ensuring all areas meet or exceed cleanliness and repair standards to enhance guest satisfaction. A significant aspect of this role includes managing a large team, fostering teamwork, providing essential training, and equipping staff with the necessary tools and resources.
The Housekeeping and Laundry Manager also plays a strategic role in budgeting and expense control, contributing to the hotel's financial health while maintaining service excellence. This position demands strong communication and problem-solving skills, as the Manager frequently interacts with guests, vendors, regulatory agencies, and other hotel departments such as Front Office, Guest Relations, Maintenance, and Food and Beverage. Responsibilities extend to handling VIP guest requests, resolving complaints promptly, and ensuring adherence to safety and compliance standards.
Physical demands of the position include the ability to lift and carry heavy items, stand and move frequently, and perform tasks that require bending and kneeling, making physical stamina crucial. The role requires fluency in English, with other languages considered an asset, and flexibility to work nights, weekends, or holidays as needed. The salary range for this position is between $50,400 and $87,195, with eligibility for bonus pay. IHG offers a robust benefits package, including paid time off, medical, dental, and vision insurance, and a 401k plan, emphasizing the company's investment in employee wellbeing and career development.
By joining IHG as a Housekeeping and Laundry Manager, individuals become part of a dynamic team that values passion, innovation, and collaboration. The company encourages continual learning and embraces diversity, inviting motivated professionals to apply even if they do not meet every requirement, reflecting IHG's commitment to inclusive hiring practices and employee growth. This role is ideal for experienced hospitality professionals who aspire to lead a key department within a prestigious global brand and contribute to creating memorable experiences for guests worldwide.
Job Requirements
- High school diploma or equivalent
- Minimum four years of housekeeping/laundry experience in a hotel environment
- Supervisory experience
- Fluent English language skills
- Ability to carry or lift items up to 50 pounds
- Ability to push or pull approximately 200 pounds
- Frequent standing and movement
- Frequent handling of objects and equipment
- Frequent bending, stooping, and kneeling
- Strong communication skills for guest and employee interaction
- Reading and writing capabilities for management reports and training
- Mathematical skills including budgeting and profit/loss analysis
- Problem-solving and organizational skills
- Willingness to work nights, weekends, and/or holidays
Job Qualifications
- High school diploma or equivalent
- Four years of housekeeping/laundry experience preferably in a similar hotel setting
- Supervisory experience
- Some college education preferred
- Fluent in English
- Other languages preferred
- Strong communication skills
- Ability to interact professionally with guests, employees, and third parties
- Proficient reading and writing abilities
- Basic math and budgeting knowledge
- Problem-solving and organizational skills
- Ability to motivate and train staff
- Flexibility to work nights, weekends, and holidays
Job Duties
- Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage
- Communicate and enforce policies and procedures
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies
- Alert management of potentially serious issues
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job duties
- Develop and implement procedures for managing the quality of housekeeping and laundry services
- Schedule routine inspections of guest rooms and public areas to ensure cleanliness and repair
- Monitor, coordinate and execute special needs and requests of VIP and repeat guests
- Respond to guest complaints and special requests and ensure corrective action
- Control expenses within housekeeping areas and participate in budget preparation
- Conduct departmental and pre-shift meetings
- Establish par levels for supplies and replenish shortages
- Promote teamwork and quality service through coordination with other departments
- Interact with guests to ensure satisfaction
- Coordinate with vendors and contractors regarding supplies and performance
- Liaise with regulatory agencies for safety and compliance
- May handle lost and found security
- Assist with deep cleaning projects and during rush periods
- Serve as manager on duty as required
- Perform other assigned duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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