Mgr Front Office

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Unlimited paid time off

Medical insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

Health savings account

Flexible spending account

basic life insurance

AD&D insurance

Company-paid short-term disability

Employee assistance program

Employee Discounts

Employee Referral Bonus Program

Job Description

Shinola Hotel is a distinguished luxury boutique hotel located in the heart of Detroit, known as the city's new living room. As the world’s first Shinola Hotel, it proudly builds upon Detroit’s rich history and cultural heritage by creating uniquely designed spaces and offering exceptional guest experiences. The hotel emerges from the renowned Shinola brand, which originally gained international acclaim for its watchmaking craftsmanship. Today, Shinola is a luxury lifestyle brand that extends its ethos of quality and meticulous attention to detail into hospitality, providing visitors and locals with unforgettable and timeless memories. This commitment to authenticity and thoughtful design... Show More

Job Requirements

High school diploma or equivalent
Minimum two years previous experience as a front desk supervisor or four years front office experience
Must have total understanding of hotel front office procedures
Working knowledge of guest services, hotel policies and operations
High school level mathematical aptitude
Knowledge of cash handling and computerized cash register systems
Experience dealing directly with the public
Fluent in oral and written English
Ability to use tact and understanding in customer service
Highly organized and able to multitask
Excellent comprehension and literacy

Job Qualifications

High school diploma or equivalent
Minimum two years experience as a front desk supervisor or four years front office experience in hotel work
Understanding of hotel front office procedures
Working knowledge of guest services and hotel operations
Mathematical aptitude and knowledge of cash handling procedures
Experience in public interaction and basic customer service skills
Proficient in oral and written English
Ability to handle customer service problems with tact and understanding
Highly organized with attention to detail
Excellent comprehension and literacy skills

Job Duties

Respond in a professional and courteous manner to arriving, departing and in-house guests providing accurate and timely information and services
Supervise daily operations of Guest Services personnel promoting safe environment and quality services
Greet and complete check-in procedures for guests using manual and computerized methods
Facilitate guest departure (check-out) by following manual and computer procedures to close guest accounts
Ensure front desk team calculates and posts monies, receipts, guest accounts accurately
Answer inquiries and accept reservations using suggestive selling techniques to increase occupancy and revenue
Maintain good guest relations by being knowledgeable of in-house and area functions
Operate PBX equipment managing incoming and outgoing calls
Control cash transactions and maintain responsibility for personal bank according to hotel policy
Maintain a friendly, cheerful and courteous demeanor
Assist with performance evaluations, discipline and terminations
Coordinate guest services including group arrivals, departures and transportation
Foster relations with valet, taxi and airport services to ensure quality service
Provide information about local restaurants, events and activities
Order supplies and maintain inventory control
Follow up on guest complaints to ensure quality experience
Implement emergency training and procedures
Provide weekly associate schedules and manage coverage for call-offs
Ensure communication on hotel activities meets guest needs
Train all new hires and associates on hotel systems and procedures
Motivate department and ensure completion of daily duties
Participate in hotel MOD program and Safety Committee meetings
Provide assistance to other departments to optimize performance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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