Mgr Conference Service

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $65,000.00 - $75,000.00

Work Schedule

Standard Hours

Benefits

Employee Referral Program

Free monthly rtd ecopass (full time only)

Sage Savings Spot Deals

Discounted hotel rates at all Hilton and Sage managed hotels and restaurants

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Flex spending account (full time employees)

Paid time off for vacation sick days and holidays (full time employees)

fun work environment

Job Description

Hilton Denver City Center is a premier hospitality establishment located in the vibrant city of Denver, Colorado. As a key player in the global hospitality industry, Hilton has built a legacy that spans nearly a century, offering exceptional accommodations and unparalleled service to both business and leisure travelers. This hotel operates as part of the Hilton brand, which is recognized worldwide for its luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. Hilton Denver City Center upholds this tradition by delivering high-quality guest experiences through its skilled team members and commitment to hospitality excellence. The company prides itself on... Show More

Job Requirements

more than two years of post high school education
one to two full years of employment in related position with this company or other organizations
working knowledge of banquet/catering food and beverage services policies or operations
knowledge of computer equipment
ability to compile facts and figures as per established procedures
supervisory skills needed
communication skills required for providing information and services to hotel management and guests
excellent hearing for verbal interaction with guests and associates
excellent vision for viewing set-ups
excellent speech communication for verbal interaction with guests and associates

Job Qualifications

more than two years of post high school education
one to two years of experience in related position within hospitality or event planning
working knowledge of banquet and catering food and beverage services policies or operations
computer literacy and proficiency with relevant software
supervisory skills
excellent communication skills for interaction with guests and hotel management
ability to compile facts and figures in accordance with established procedures
capable of developing customer profiles and maintaining trace systems
strong organizational skills
ability to lead and collaborate with cross-functional teams
problem-solving skills to handle customer complaints and ensure satisfaction
detail-oriented with ability to manage multiple event details simultaneously

Job Duties

plan organize and manage in-house details for large group and convention booking e.g. guest rooms menus set-up
participate in negotiating meetings/functions rooms rates and related requirements
ensure maximization of room and meeting space revenues and profits while delivering quality product
execute all aspects of event planning including coordination from contract signing VIP needs amenities group resumes and rooming lists
manage and plan meetings/conventions and related activities
attend banquet event order and staff meetings act as team leader for hotel department staff during event delivery
achieve minimum 90 percent productivity goals and 100 percent activity goals per management
coordinate all group business developed by sales manager follow-up on signed/contracted business within 5 working days
maintain accurate organized up to date file management
develop customer profiles and maintain effective trace system for superior account service and increased revenues
develop strong customer relationships through professional courteous ethical interaction
follow up on client needs and inquiries efficiently
focus on revenue-generating activities maximize selling time retain accounts maximize account yield opportunities and sales effectiveness
detail up-sell and verify program with client including space requirements audio-visual equipment menus themes decorations prepare resumes and paperwork to ensure quality service
manage function details anticipate and handle customer complaints ensure quality delivery customer satisfaction repeat business
oversee all billing details for hotel groups including deposits direct bill applications credit card authorizations coordinate with accounting
participate in development of new sales tools and systems analyze competitors products understand and satisfy customers needs
monitor and control individual client event budgets maximize revenues minimize expenses ensure quality product delivery
attend and lead pre-conference meetings coordinate pre-con between client and staff review banquet event order details with all parties
close out all groups including sales system pickup commission processing with accounting

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: