Membership Services Coordinator

USA Weightlifting is the national governing body for the sport of weightlifting in the United States, dedicated to promoting strength, athleticism, and a passion for the barbell. USA Weightlifting serves a diverse and vibrant community of competitive weightlifters, athletes who incorporate weightlifting into other sports, coaches, officials, clubs, and community organizations. The organization champions principles of clean sport, innovation, and inclusivity. They emphasize empowering athlete voices and promoting diversity, equity, and inclusion within the sport. USA Weightlifting's culture is built on core values such as service, teamwork, integrity, belonging, and excellence. They strive to create an environment where high-performing, integrity-driven team members can thrive and succeed together.

The Membership Services Coordinator role is a full-time, non-exempt position based in Colorado Springs, hybrid remote, at USA Weightlifting's national office located in the Olympic Sport House. This role is essential in supporting the organization’s mission to grow the sport and serve its membership through operations and administration related to membership services, grassroots programs, and coach development initiatives. The coordinator plays a significant role in enhancing the member experience by delivering exceptional customer service and operational support for membership and event management. They act as a primary point of contact for members, coaches, clubs, and Weightlifting State Organizations, ensuring seamless communication and support via multiple channels including phone, email, and digital platforms.

The role also supports the execution of major national events, providing in-person operational assistance and managing event logistics such as registration, sanctioning, and results management. The Membership Services Coordinator contributes to the continuous improvement of USA Weightlifting's customer relationship management (CRM) and membership technologies by testing new features, documenting processes, and assisting with system upgrades. Additionally, they compile and analyze membership data, providing insights into customer service performance, membership growth, retention, and engagement trends to help guide organizational strategy.

Periodic domestic travel is required to support national events, and the position offers a competitive hourly wage between $20.00 and $23.00 depending on qualifications and experience. USA Weightlifting supports the well-being and work-life balance of its employees through a comprehensive benefits package that includes medical, dental, and vision insurance, employer-paid life insurance, a 401(k) plan with an 8% employer contribution and immediate vesting, paid time off, paid parental leave, and a flexible hybrid work environment. The organization values professionalism, creativity, initiative, and a positive attitude towards customer service and adheres strictly to ethical sports conduct and athlete safety standards including certifications from the U.S. Center for SafeSport and U.S. Anti-Doping education.

This position is ideal for individuals passionate about sports administration, customer service, and community engagement within an athletic environment. It requires strong computer skills, attention to detail, excellent communication abilities, and a proactive approach to problem-solving. The role offers the opportunity to contribute to a national sports organization committed to integrity, innovation, and inclusivity while working alongside a dedicated team of professionals. Prospective candidates should be prepared to work 8-hour shifts and participate in occasional evenings and weekends related to event support and program activities. USA Weightlifting is an equal opportunity employer, committed to providing a diverse and inclusive workplace where all qualified applicants receive consideration for employment without discrimination.