Membership Service Concierge

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $23.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Employee wellness programs

Job Description

Esplanade at Madeira Ranch is Elk Grove's premier 55+ resort lifestyle community that offers an unparalleled living experience tailored specifically for active adults looking to enjoy a vibrant and engaging lifestyle. Known for its exquisite resort-like amenities, beautiful surroundings, and a close-knit community, Esplanade at Madeira Ranch is dedicated to fostering an environment where members feel welcome, connected, and enriched. The community is rapidly expanding, reflecting its popularity and success in providing exceptional service and quality lifestyle programs to its members. As a leader in senior resort living, the community emphasizes wellness, social activities, and recreational opportunities that support a healthy and fulfilling life for its residents.

We are currently seeking a Membership Services Concierge to join our growing team. This role is integral to maintaining the high standards of service that our members expect and deserve. The Membership Services Concierge will serve as the first point of contact for members and guests, providing a warm welcome, addressing inquiries, and ensuring an exceptional experience from the moment they arrive. This position involves a combination of administrative responsibilities and active participation in lifestyle and social planning. The successful candidate will assist with member orientation, support the planning and execution of diverse programs such as fitness classes, health and wellness seminars, spa services, and sport court activities like tennis and pickleball. Additionally, the Membership Services Concierge collaborates closely with the Resort Director to design and promote recreational, social, travel, and entertainment events that enhance the community's vibrancy and quality of life.

This position requires excellent communication skills, a proactive approach to problem-solving, and the ability to work seamlessly with other departments and external vendors. The role also includes maintaining accurate records, managing event registrations, and ensuring a safe and friendly environment for all members and visitors. Candidates must be adept in various administrative tasks, including report preparation and vendor coordination, while also contributing to program promotion and publicity. Working in a dynamic environment that combines indoor and outdoor settings, the Membership Services Concierge must be flexible with availability, including evenings, weekends, and holidays.

Compensation for this hourly position ranges from $23.00 to $26.00 per hour, reflecting the importance of this role within Esplanade at Madeira Ranch's commitment to excellence in lifestyle management. If you are passionate about providing top-notch service, enjoy engaging with people, and have the skills to support a thriving resort community for adults aged 55 and over, this opportunity offers a rewarding career path in a fast-growing and supportive environment.

Job Requirements

high school diploma or equivalent
previous experience in customer service or hospitality preferred
ability to stand for extended periods
ability to lift up to 50 pounds frequently
flexible availability including weekends, evenings, and some holidays
good organizational and verbal skills
basic computer skills including MS Office programs
effective public speaking and interpersonal skills
ability to work indoors and outdoors
ability to handle physical tasks such as bending, stooping, walking, climbing stairs
availability to work at both sales gallery and resort amenity center
must be able to respond appropriately to emergency situations

Job Qualifications

high school diploma or equivalent
experience in customer service or hospitality preferred
excellent verbal and written communication skills
proficiency in Microsoft Office including Publisher, PowerPoint, Outlook, Word, and Excel
strong organizational skills
ability to speak effectively before groups
exceptional interpersonal and problem-solving skills
ability to manage multiple tasks and prioritize effectively
knowledge of safety procedures and emergency preparedness
experience with point of sale systems and registration processes
ability to work well in a team environment
public speaking skills
ability to maintain accurate records and reports

Job Duties

greet members and guests as they enter, check ID cards, assist with event set-ups, respond promptly to communications, and follow through on commitments made to others
provide outstanding service to members and their guests professionally and courteously
respond calmly and tactfully to problem situations and discuss concerns constructively
answer questions about the lifestyles program and recommend events, shows, and functions for members to attend
write routine reports and correspondence
speak effectively before groups of customers or employees
demonstrate exceptional customer service when communicating with other departments, members, guests, and vendors
maintain a safe and friendly environment for members, guests, and staff
work as a team with the lifestyles department to create and promote fun and exciting programs
assist in room set-up and break-down for events
assist lifestyle manager in event preparation, promotions, and functions including set-up and breakdown of props
perform light housekeeping duties as needed
inspect grounds for litter and activities
notify management of areas needing attention
understand emergency preparedness and respond appropriately
replenish desk forms
prepare monthly reports and vendor check requests
increase programming attendance by tracking member and guest participation
establish and maintain staff schedules and communicate with independent contractors
read and interpret safety rules, operating and maintenance instructions, and manuals
answer telephone and greet prospective buyers in the sales gallery
maintain event registration calendar
create and update records for accuracy
perform administrative tasks as needed
assist in preparing articles and calendar events for the lifestyle magazine
contact members and guests about new programs