Membership Service Concierge

Esplanade at Madeira Ranch is Elk Grove's premier 55+ resort lifestyle community, known for its vibrant and engaging environment tailored specifically for active adults aged 55 and above. This community provides an exceptional living experience by combining luxury amenities, a tight-knit social atmosphere, and a wide range of recreational activities designed to promote health, wellness, and social interaction. The community is rapidly growing, reflecting increasing demand for high-quality retirement living with comprehensive lifestyle programming and exceptional member services. This dynamic environment creates an exciting opportunity to be part of a leading-edge residential community that focuses on enriching the lives of its members through thoughtfully curated programs and superior customer service.

The Membership Services Concierge plays a crucial role in upholding the community’s promise of quality and engagement. This full-time position, compensated at an hourly wage between $23.00 and $26.00, is responsible for managing daily interactions with residents and guests, ensuring their satisfaction, and facilitating a smooth, welcoming atmosphere at the club and amenity centers. The concierge acts as a key point of contact for members, greeting them warmly upon arrival and assisting with the orientation of new members. They provide guidance on lifestyle options and plans, administer social and recreational event programming, and collaborate extensively with the Resort Director to develop, promote, and execute a broad spectrum of member activities.

This role demands a high level of organizational skills and interpersonal effectiveness, as the concierge oversees event coordination—including fitness classes, health and wellness seminars, spa services, and sport court activities such as tennis and pickleball. By fostering strong community relations and coordinating with independent contractors and various departments, the Membership Services Concierge ensures the seamless delivery of services aligned with the community’s goals. This role also requires the careful maintenance of relevant administrative records, attendance tracking, reporting, and direct communication with members regarding program updates and new offerings.

The position includes physically engaging tasks that require the ability to stand for extended periods, perform light housekeeping duties, and participate actively in scheduled programs, occasionally lifting up to 50 pounds. Flexibility in work hours, including weekends, evenings, and holidays, is essential to meet community needs. With a working environment that spans indoors at the Sales Gallery and Resort Amenity Center and outdoors around the amenities, the role demands a safety-conscious mindset and readiness to respond competently in emergency situations. Ideal candidates will possess strong computer literacy, including proficiency with Microsoft Office applications and basic public speaking skills, which complement the position’s focus on customer service excellence and community engagement.

In summary, the Membership Services Concierge at Esplanade at Madeira Ranch provides vital support to enhance member satisfaction and community vibrancy. This role offers an opportunity to be an integral part of one of Elk Grove’s premier active adult communities, contributing to a fulfilling lifestyle for residents while growing professionally within a supportive, multifaceted team environment.