Membership Manager

The Brandywine Conservancy & Museum of Art is a renowned cultural and environmental organization dedicated to preserving the natural and artistic heritage of the Brandywine region. Established as a nonprofit entity, the Conservancy actively engages in land preservation, environmental advocacy, and the celebration of the arts. The museum component features a diverse collection of American art, with particular emphasis on the Brandywine School of illustration. As a key institution in the community, Brandywine offers a dynamic environment where art and nature intersect, attracting visitors, members, donors, and supporters who share a passion for cultural enrichment and environmental stewardship.

The Membership Manager at Brandywine Conservancy & Museum of Art plays a vital role in advancing the organization's mission by overseeing the membership program. This full-time position reports directly to the Chief Development Officer and is responsible for managing all aspects of the membership experience, including acquisition, retention, renewal, and engagement strategies. The Membership Manager will implement innovative campaigns to grow the membership base, convert members into donors, and ensure members receive high-quality benefits and programming that align with Brandywine's goals. By serving as the primary point of contact for members, this position requires outstanding customer service skills and a strong commitment to member satisfaction.

The Membership Manager collaborates closely with various departments including Marketing & Communications and Visitor Services to streamline membership logistics and promote the value of membership. The role involves managing the Membership Office’s budget, analyzing performance reports, and adapting strategies to meet financial and engagement targets. Additionally, the Membership Manager supports donor engagement through the qualification and solicitation of leadership-level donors, tracking interactions, and assisting with broader development initiatives.

Integral to the role is the administration and promotion of member events and benefits, ensuring members are informed and involved through targeted communications such as newsletters, renewal notices, and special marketing materials consistent with the organization's brand standards. The Membership Manager also oversees the Community Pass Program, collaborating with partner organizations to optimize benefits and participation.

This position is ideal for a candidate with 2 to 5 years of membership management or customer service experience within a cultural or environmental organization, who thrives in a fast-paced setting and demonstrates strong relationship-building skills. The role demands proficiency with CRM databases, a deep understanding of philanthropic giving, and a commitment to ethical handling of donor data. The ideal candidate will hold a bachelor’s degree and possess excellent verbal and written communication skills, alongside the ability to manage multiple priorities efficiently.

Joining Brandywine means contributing to a respected and culturally rich institution that values diversity, inclusivity, and professional growth. The Conservancy & Museum is an equal opportunity employer committed to building a culturally diverse staff and welcomes applicants from all backgrounds. This rewarding position offers the opportunity to make a significant impact on both the organization's sustainability and community engagement through a well-rounded and strategic approach to membership and donor relations.