Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,400.00 - $41,800.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
discounts
Flexible Schedule
Job Description
The YMCA of the Triangle Area is a community-focused nonprofit organization dedicated to strengthening the foundations of community through youth development, healthy living, and social responsibility. As one of the most recognized and respected nonprofits in the region, the YMCA fosters an inclusive environment where individuals and families can grow, connect, and thrive through various programs and initiatives. With a mission to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all, the YMCA offers a wide range of services and opportunities that promote well-being and community engagement. The organization continually works to... Show More
Job Requirements
- High school diploma
- 1-2 years experience in customer service or sales environment
- ability to relate effectively to diverse groups
- strong computer skills
- excellent communication skills
- must obtain CPR, First Aid, and Emergency Oxygen certifications within 30 days
- capable of working evenings and weekends
- ability to handle financial transactions
- ability to multi-task in a fast-paced environment
- professional and courteous demeanor
Job Qualifications
- High school diploma and 1-2 years experience in customer service and/or sales environment
- professional in demeanor, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers
- strong computer skills and the ability to understand customer relationship platforms
- exceptional communication and customer service skills
- must be a self-starter and able to work independently
- ability to relate effectively to diverse groups of people from all social and economic segments of the community
- possess a high level of organization, ability to prioritize and possess the capacity to respond and handle multiple tasks appropriately in a dynamic and fast paced work environment
- attention to detail, with a consistent high level of responsiveness and follow-up
- capable of handling sensitive and confidential information
- ability to multi-task and complete large volumes of projects and tasks
- strategic, critical thinker and problem solver
- multi-lingual desired but not required
- must obtain certifications through the YMCA in American Red Cross CPR for the Professional Rescuer, First Aid, and Administering Emergency Oxygen (or equivalent) within first 30 days of hire
Job Duties
- Models relationship-building skills in all interactions
- develops and maintains collaborative relationships with community organizations
- builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service
- responsible for tours, sales, Y Connects, 8 Weeks to a New You and all other membership and fitness initiatives
- serves as a member advocate and concierge while on duty, with a focus on facilitating small group opportunities for members to connect
- promotes volunteerism as a part of the overall continuum of the member experience
- understands all program offerings, pricing, business policies and procedures, and is a proficient power user in Personify Go and Personify 360
- supports Welcome Center, Access desks, Gym and Wellness Floor to ensure all members are being served in a quality manner
- creates a team environment that concentrates on delivering exceptional service to members and participants
- assists in the development and implementation of Welcome Center customer service plan
- maintains consistent work schedule including being assigned to and present during key usage days/times, evenings, and weekends to assist in developing relationships with members
- opens, closes and supports weekend facility coverage
- maintains regular, clear, and concise communication within area of responsibility
- assists with the hiring, coaching, training, and motivating of all desk staff
- collaborates and communicates with directors on member engagement improvement opportunities in their area based on member feedback and input
- accountable for the financial transactions during the shift and the shift close out and batch reconciliation with cash and check transactions
- identifies, and assists in the implementation of process improvements and changes
- other responsibilities as deemed necessary by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter