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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace environment
Professional development opportunities
Career advancement pathways
Employee wellness programs
Competitive compensation package
Job Description
Life Time is a premier hospitality and lifestyle brand dedicated to creating extraordinary experiences for its members and guests. Known for its vibrant and community-focused approach, Life Time operates a range of resorts and fitness centers that combine wellness, recreation, and social engagement. The company thrives on delivering high-quality service in a dynamic environment, cultivating lasting relationships with its members through personalized attention and superior service standards. Life Time values inclusivity, diversity, and equity, fostering a workplace culture where every individual is respected and empowered to grow professionally and personally. As part of its commitment to excellence, Life Time offers... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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