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Membership Concierge-Nights and Weekends

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

inclusive workplace environment
Professional development opportunities
Career advancement pathways
Employee wellness programs
Competitive compensation package

Job Description

Life Time is a premier hospitality and lifestyle brand dedicated to creating extraordinary experiences for its members and guests. Known for its vibrant and community-focused approach, Life Time operates a range of resorts and fitness centers that combine wellness, recreation, and social engagement. The company thrives on delivering high-quality service in a dynamic environment, cultivating lasting relationships with its members through personalized attention and superior service standards. Life Time values inclusivity, diversity, and equity, fostering a workplace culture where every individual is respected and empowered to grow professionally and personally. As part of its commitment to excellence, Life Time offers... Show More

Job Requirements

  • high school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete retention specialist certification within 60 days of hire
  • passion to serve others
  • effective communication skills
  • comfortable working in a fast-paced environment
  • able to stand for 4 hours at a time
  • demonstrate a friendly and outgoing demeanor

Job Qualifications

  • high school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete retention specialist certification within 60 days of hire
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as a key point of contact for new membership sales and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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