Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Gym membership
wellness programs
Job Description
Life Time is a premier health and wellness company dedicated to providing a comprehensive and enjoyable experience for individuals committed to living a healthy lifestyle. Known for its state-of-the-art fitness centers, innovative programming, and a welcoming environment, Life Time serves a diverse member base ranging from casual fitness enthusiasts to serious athletes. The company stands out by emphasizing a holistic approach to wellness that includes physical fitness, nutrition, and mental well-being. With locations across various regions, Life Time invests heavily in technology, staff development, and member engagement to foster a robust community where individuals can achieve their health goals in a supportive setting.
The Membership Concierge Leader role at Life Time is a key leadership position within the club, responsible for driving a best-in-class experience for members and guests. This role requires leading the Membership Concierge Team to deliver exceptional service, fostering a culture of excellence in guest interaction, service execution, and member retention. Acting as the vital connection between the Club General Manager and all in-center departments, the Membership Concierge Leader ensures seamless operations and member engagement. This role is strategic in developing value-based relationships that link members and guests with programs and services tailored to help them meet their health and wellness objectives. Moreover, the position demands a professional who embodies a growth mindset, demonstrating a strong desire for professional development, with ambitions to advance into a General Manager role. Communication skills and leadership ability are paramount as the leader must inspire, coach, and support team members to exceed performance expectations. The Membership Concierge Leader will also function as a subject matter expert in business protocols including new member acquisition, retention, and connectivity, thereby helping the club achieve financial and operational goals while enhancing the member experience. This is an exciting opportunity for a driven individual passionate about fitness, leadership, and member success, offering a dynamic work environment where career growth and impactful leadership are highly encouraged.
The Membership Concierge Leader role at Life Time is a key leadership position within the club, responsible for driving a best-in-class experience for members and guests. This role requires leading the Membership Concierge Team to deliver exceptional service, fostering a culture of excellence in guest interaction, service execution, and member retention. Acting as the vital connection between the Club General Manager and all in-center departments, the Membership Concierge Leader ensures seamless operations and member engagement. This role is strategic in developing value-based relationships that link members and guests with programs and services tailored to help them meet their health and wellness objectives. Moreover, the position demands a professional who embodies a growth mindset, demonstrating a strong desire for professional development, with ambitions to advance into a General Manager role. Communication skills and leadership ability are paramount as the leader must inspire, coach, and support team members to exceed performance expectations. The Membership Concierge Leader will also function as a subject matter expert in business protocols including new member acquisition, retention, and connectivity, thereby helping the club achieve financial and operational goals while enhancing the member experience. This is an exciting opportunity for a driven individual passionate about fitness, leadership, and member success, offering a dynamic work environment where career growth and impactful leadership are highly encouraged.
Job Requirements
- High school diploma or equivalent
- minimum of 3 years managerial experience
- minimum of 3 years customer service experience
- minimum of 3 years sales experience
- proven track record of meeting or exceeding budget goals
- CPR/AED certification within 30 days of hire
- excellent written and verbal communication skills
- ability to manage business processes and track expenses and revenues
- strong team building and leadership abilities
- commitment to customer service and service recovery
- capability to plan and execute business strategies
Job Qualifications
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
- bachelor’s or associate’s degree preferred
- hospitality management or similar degree/certification preferred
- fitness-related experience such as personal trainer or group fitness certification preferred
- superior time management skills
- ability to prioritize tasks efficiently
- adaptability to change and innovation
- experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred
Job Duties
- Participate regularly in Life Time classes, activities, events and programming
- embody the Life Time brand commitment to a healthy lifestyle personally and professionally
- lead in the membership zone by exemplifying service excellence and member connectivity
- encourage team members to exceed their own expectations and aim for higher performance
- onboard and certify new team members to ensure top-quality service delivery
- provide guidance, coaching, and feedback to enhance member engagement
- meticulously manage schedules and zone rotations for optimal team performance
- execute business protocols including new member acquisition, member retention, and connectivity
- collaborate closely with Club General Manager and other departments to ensure seamless operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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