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Membership Concierge ll

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs

Job Description

Life Time Athletic Resorts is a premier destination for hospitality professionals who are passionate about pursuing a lifestyle career within an established and rapidly growing company. Recognized as a leader in the health and wellness industry, Life Time offers an inclusive, diverse, and equitable workplace where team members are valued for their unique contributions. The resorts are known for their commitment to helping members live healthier, happier lives by providing a comprehensive array of services and amenities in a luxurious yet welcoming environment. As part of Life Time's team, employees engage in a culture that prioritizes member experience, professional growth,... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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