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Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $64,000.00 - $88,000.00
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company dedicated to delivering an exceptional fitness and lifestyle experience to its members across its nationwide network of clubs. Known for its commitment to fostering a healthy way of life, Life Time provides a full range of services including fitness facilities, group classes, wellness programs, and personalized coaching. The company’s mission centers on creating vibrant community environments where members can achieve their wellness goals through state-of-the-art amenities, expert staff support, and a welcoming atmosphere that motivates every individual to lead a healthier, more active life. Life Time is dedicated to inclusivity, diversity,... Show More

Job Requirements

  • High School Diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High School Diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • CPR/AED certification required within 30 days of hire
  • Bachelor’s or Associate’s degree preferred
  • Hospitality management or similar degree/certification preferred
  • Fitness related experience including PT or Group Fitness certification preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Regularly participates in Life Time’s classes activities events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance help coaching and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition existing member retention and new member connectivity

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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