Membership Concierge Leader

Life Time is a premier health and wellness company dedicated to delivering an exceptional fitness and lifestyle experience to its members across its nationwide network of clubs. Known for its commitment to fostering a healthy way of life, Life Time provides a full range of services including fitness facilities, group classes, wellness programs, and personalized coaching. The company’s mission centers on creating vibrant community environments where members can achieve their wellness goals through state-of-the-art amenities, expert staff support, and a welcoming atmosphere that motivates every individual to lead a healthier, more active life. Life Time is dedicated to inclusivity, diversity, and equity in the workplace, striving to build a team that reflects its values and culture. With a focus on career development, Life Time offers extensive training and growth opportunities to its employees, fostering a professional environment where team members can thrive and advance.

The Membership Concierge Leader position at Life Time is a pivotal role in delivering a best-in-class experience for all members and guests by leading the Membership Concierge Team. This role is designed for an individual who is passionate about exemplary service and community engagement, acting as the primary point of connection between members and the broad array of programs and services offered. The leader will cultivate a culture of excellence, driving team performance toward service execution and member retention aligned with the company’s premium brand standards. Serving as the right hand to the Club General Manager, the Membership Concierge Leader ensures seamless operations through collaboration across all in-center departments, fostering partnerships and encouraging active member engagement. This role demands a candidate with excellent leadership skills, communication expertise, and a strong dedication to enhancing the member experience while supporting the overall success of the club. The position requires a growth mindset, a desire for professional development, and the ambition to progress into a General Manager role. Responsibilities include endorsing Life Time’s healthy lifestyle brand, managing schedules and zone rotations for optimal team performance, onboarding and certifying team members, providing coaching and feedback to encourage engagement, and driving new member acquisition and retention efforts. This salaried role starts at $64,000 and can pay up to $88,000, depending on experience, and includes eligibility for performance-based bonuses. Life Time offers competitive benefits including fully subsidized memberships, discounts, retirement plans, and comprehensive health coverage for full-time team members. This role presents an excellent career opportunity for experienced professionals seeking to grow within a leading health and wellness company, committed to delivering exceptional member experiences through leadership and innovation.