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Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $88,000.00
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off

Job Description

Life Time is a premier fitness and lifestyle company committed to delivering an exceptional experience for its members and guests. Known for its expansive and innovative health clubs, Life Time offers an integrated approach to wellness that combines fitness, spa, nutrition, and more under one roof. The company has established itself as a leader in the wellness industry, promoting not only physical fitness but also a healthy lifestyle for its diverse membership. At Life Time, the focus is on fostering community and connection while encouraging each individual to pursue their personal health and wellness goals within a supportive and motivating... Show More

Job Requirements

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • Bachelor’s or Associate’s degree preferred
  • Hospitality management or similar degree/certification preferred
  • Fitness related experience including PT or Group Fitness certification preferred
  • Superior time management skills
  • Ability to prioritize tasks
  • Adapts to change and innovation
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Job Duties

  • Regularly participates in Life Time's classes, activities, events and programming
  • Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Leads in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourages team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - Cast to perfection and certify to exhaustion
  • Provides guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
  • Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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