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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career development opportunities
Job Description
Life Time is a leading health and wellness company dedicated to providing a comprehensive and enjoyable fitness experience to its members. As a destination for active living, Life Time offers state-of-the-art fitness centers, various wellness programs, and a welcoming community atmosphere that supports members in achieving their healthy way of life goals. The company emphasizes inclusivity, diversity, and equity, fostering a workplace culture where every individual is valued and empowered to contribute. Life Time continuously strives to enhance its services and facilities, making it a preferred choice for health-conscious individuals seeking to improve their physical and mental well-being.
The Members... Show More
The Members... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Preferred bachelor’s degree in hospitality or related field
- Preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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