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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career development opportunities
Job Description
Life Time is a premier fitness and lifestyle company dedicated to delivering an exceptional and comprehensive wellness experience. With locations nationwide, Life Time provides a unique blend of fitness, spa, and sports amenities designed to inspire and motivate members to achieve their healthiest lives. The company prides itself on fostering a supportive and inclusive culture that emphasizes personal growth, community engagement, and value-driven service. Its innovative approach to wellness, combined with a passion for outstanding customer experiences, positions Life Time as a leader in the health and fitness industry. This commitment to excellence extends beyond just state-of-the-art facilities, as Life... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- bachelors degree in hospitality or related field preferred
- fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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