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Life Time

Membership Concierge II

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive work environment

Job Description

Life Time Athletic Resorts represent premier destinations for hospitality professionals who aspire to build a lifestyle career within a well-established and rapidly growing organization. Life Time is recognized for its commitment to fostering a healthy living community, providing an environment where its members can thrive through wellness, fitness, and recreational activities. The company emphasizes a culture of hospitality where employees play an integral role in creating meaningful, personalized experiences for all members and guests, promoting healthier and happier lives. With a strong focus on professional growth, Life Time nurtures its team members, encouraging the development of skills, certifications, and career... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills
  • Bachelor's degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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