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Membership Concierge II

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

Life Time Athletic Resorts is a distinguished chain of premium health and wellness resorts committed to offering an extraordinary hospitality experience to members and guests. Known for their innovative approach to promoting a healthy lifestyle, Life Time seamlessly integrates fitness, spa services, dining, and community events to create environments that inspire members to live healthier, happier lives. As a growing, established company in the hospitality sector, Life Time takes pride in its commitment to wellness, inclusion, and career development for its employees. Life Time Athletic Resorts are not just places for recreation; they are destinations for hospitality professionals who seek... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills
  • bachelor’s degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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