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Membership Concierge II

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Employee Discounts
Career development programs

Job Description

Life Time Athletic Resorts are premier destinations dedicated to fostering a healthy and vibrant lifestyle for their members. As a part of an established and steadily growing hospitality company, Life Time provides a unique opportunity for professionals seeking a rewarding lifestyle career. The organization prides itself on creating an inclusive and supportive environment where every team member can thrive and contribute meaningfully. With a commitment to diversity, equity, and inclusion, Life Time ensures that the workplace embraces the individuality of all its employees while maintaining a merit-based hiring and promotion process. This makes Life Time not just a place of... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1 year customer service experience
  • effective communication skills
  • passion to serve others
  • bachelor's degree in hospitality (preferred)

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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