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Membership Concierge II

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours

Job Description

Life Time Athletic Resorts are premier destinations for hospitality professionals dedicated to cultivating a lifestyle career within an established and rapidly growing company. Life Time offers an unparalleled environment where team members are part of a healthy way of life community, actively contributing to helping members live healthier, happier lives. With a commitment to wellness and long-term member engagement, Life Time Athletic Resorts blend fitness, relaxation, and community, making them unique in the hospitality and wellness industry. This vibrant and mission-driven company values fostering a supportive workplace culture where professionals are empowered to grow both personally and professionally. Life Time... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Effective communication skills
  • Passion to serve others
  • Bachelor’s degree in Hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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