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Membership Concierge II

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Standard Hours
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Benefits

inclusive workplace
Career Development
training programs
employee wellness initiatives
Equal opportunity employer

Job Description

Life Time Athletic Resorts are premier destinations designed for hospitality professionals who are passionate about delivering exceptional service within a thriving and growing company. These resorts emphasize a holistic approach to wellness, offering opportunities to contribute to a healthy lifestyle community. As a brand, Life Time prioritizes inclusivity, diversity, and equity, fostering a supportive environment where every team member's unique abilities and contributions are valued and celebrated. Life Time is an equal opportunity employer that hires, trains, and promotes individuals based on merit and qualifications, ensuring a fair, respectful workplace for all.

The Membership Concierge position at Life ... Show More

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills
  • Bachelor's degree in hospitality preferred

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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