Membership Concierge II

Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary experiences for its members and guests. Known for its expansive resorts and commitment to high-quality service, Life Time integrates fitness, wellness, and hospitality to deliver a comprehensive and engaging environment. As a leader in the hospitality industry, Life Time focuses on innovation, member satisfaction, and professional development, making it an ideal workplace for those passionate about service and personal growth. Life Time values inclusivity, diversity, and equity, fostering a supportive and respectful work environment where every individual can thrive and contribute to the company's ongoing success and community impact.

The role of Membership Concierge II at Life Time is an exciting opportunity for individuals eager to develop their careers in hospitality and customer service. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying the spirit of hospitality and professionalism. This role involves maintaining and enhancing member accounts, engaging members through communication, and providing insight into programming and services. You will be responsible for managing inbound and outbound calls, supporting member engagement and acquisition, and assisting with account maintenance including changes and transactions. This position plays a critical role in member retention and new membership sales, requiring strong problem-solving skills and the ability to recover service issues effectively. Life Time offers an hourly wage ranging from $18.75 to $22.25 depending on experience and qualifications, presenting a competitive compensation package for this dynamic role.

This position emphasizes ongoing professional growth through self-directed progression in hospitality certification levels and encourages employees to create a customized succession plan aligned with their career aspirations. You will have ample opportunities to build your skill set and expand your professional network within a fast-paced, customer-focused setting. The work environment demands adaptability, a friendly demeanor, and the stamina to stand for extended periods. Life Time supports the development of their associates through training, professional development, and a comprehensive benefits package that includes a fully subsidized membership, discounts on company products and services, retirement plans, and various insurances for full-time team members. This level II membership concierge position is ideal for individuals who are passionate about serving others and are looking to grow within a reputable, inclusive, and supportive hospitality company.