Membership Concierge II

Life Time is a premier health and wellness company dedicated to providing exceptional experiences to its members through its resort-style clubs. Known for its welcoming environment and comprehensive amenities, Life Time operates a network of health clubs that combine fitness, spa, and recreational facilities. Their mission is to empower members to live healthier, happier lives by fostering connections, offering innovative programming, and delivering top-tier service. Life Time embraces inclusivity, diversity, and equity within its work culture, ensuring a respectful and supportive environment for all employees. They maintain an equal opportunity employment stance, focusing on merit-based hiring and career development opportunities.

The position of Membership Concierge II at Life Time is designed for professionals who are passionate about hospitality and customer engagement. This role places the individual as the first point of contact for members and guests entering the resort, playing a vital role in making their experience extraordinary. The Membership Concierge II handles account maintenance, service delivery, and programming insight, while also engaging members and guests to cultivate relationships that enhance satisfaction and loyalty. This position provides an excellent platform for career growth as employees who succeed can advance through Life Time's hospitality certification levels, creating a personalized career progression plan. The role emphasizes multitasking, effective communication, and a genuine dedication to service. Candidates will be involved in customer interactions, service recovery, and member acquisition efforts, providing a comprehensive exposure to hospitality operations within a dynamic health club setting. This is a key role that supports business growth through member retention and new membership sales. Life Time supports a fast-paced work environment and values team members who bring a friendly and outgoing demeanor to every professional interaction. This opportunity offers a meaningful career in hospitality where employee development and member satisfaction are paramount.