Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.25
Work Schedule
Standard Hours
Day Shifts
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical Coverage
dental coverage
vision coverage
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid time off (vacation days depending on tenure)
deferred compensation plan
Job Description
Life Time is a dynamic and rapidly growing lifestyle brand known for its impressive network of health clubs, fitness centers, and resorts. The company is deeply committed to providing unmatched wellness experiences that combine fitness, recreation, and community in unique environments designed to promote health and happiness. Focusing on delivering exceptional service and fostering connections among its members, Life Time stands out as a premier destination for individuals who seek to elevate their wellbeing through comprehensive wellness solutions. With a dynamic team-oriented culture, Life Time continuously invests in employee growth and development, making it an excellent place to build a rewarding career in hospitality and customer service industries.
The role of Membership Concierge II at Life Time is a pivotal position responsible for maintaining and enhancing the overall member and guest experience within the resort environment. This professional acts as the primary point of contact for members and guests, exemplifying a genuine hospitality mindset that prioritizes relationship-building and delivering extraordinary experiences. Candidates who fill this role will engage in account maintenance, service delivery, and programming insight, offering support through inbound and outbound communications to ensure effective member engagement and retention. By pursuing continuous professional development, including progressing through hospitality certification levels, employees in this role have the opportunity to tailor a succession plan that aligns with their career aspirations. The Membership Concierge II position offers hourly wages starting from $18.25 up to $22.75, depending on experience and qualifications, making it a competitive offering for those passionate about hospitality and customer service in a fast-paced environment. This job provides an enriching career path where skills in customer interaction, service recovery, and problem-solving are valued and nurtured for long-term professional growth.
The role of Membership Concierge II at Life Time is a pivotal position responsible for maintaining and enhancing the overall member and guest experience within the resort environment. This professional acts as the primary point of contact for members and guests, exemplifying a genuine hospitality mindset that prioritizes relationship-building and delivering extraordinary experiences. Candidates who fill this role will engage in account maintenance, service delivery, and programming insight, offering support through inbound and outbound communications to ensure effective member engagement and retention. By pursuing continuous professional development, including progressing through hospitality certification levels, employees in this role have the opportunity to tailor a succession plan that aligns with their career aspirations. The Membership Concierge II position offers hourly wages starting from $18.25 up to $22.75, depending on experience and qualifications, making it a competitive offering for those passionate about hospitality and customer service in a fast-paced environment. This job provides an enriching career path where skills in customer interaction, service recovery, and problem-solving are valued and nurtured for long-term professional growth.
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask and deliver high quality customer service
- ability to perform service recovery
- strong verbal communication skills
- comfortable working in fast-paced environment
- ability to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
