Membership Concierge II

Life Time is a premier hospitality and wellness company dedicated to providing exceptional experiences for its members and guests. Known for its vibrant resort-style environments and comprehensive services, Life Time specializes in health, fitness, and recreational programming that supports active and fulfilling lifestyles. The company excels in creating welcoming and inclusive communities where individuals can thrive both physically and socially. With a focus on personalized care, state-of-the-art facilities, and event programming, Life Time continues to set the standard for premium member engagement and service delivery in the hospitality sector.

The Membership Concierge II role at Life Time is a dynamic position designed for professionals who excel in customer service and account management within a fast-paced, resort-style setting. Individuals in this role function as the primary point of contact, offering support and hospitality to members and guests as they enter the resort. This position is ideal for candidates who are passionate about delivering memorable experiences, engaging meaningfully with members, and contributing positively to the overall atmosphere of Life Time's clubs.

As a Membership Concierge II, you will cultivate your skill set through involvement in account maintenance, service delivery, and providing insights into programming tailored to the needs and interests of members. This is an excellent opportunity to advance your career via Life Time’s progressive hospitality certification levels while also developing a customized succession plan to achieve your professional aspirations. The position emphasizes relationship-building, meticulous communication, and multi-tasking to enhance member satisfaction and retention.

In this role, you will handle a variety of responsibilities including greeting members and guests with professionalism and warmth, managing inbound and outbound communications, and educating members on club events, programming, and services. Your ability to problem-solve and perform service recovery will be vital in ensuring positive interactions and resolving any concerns that may arise. Furthermore, you will assist with account management activities such as processing payments and updating member information, establishing yourself as a reliable and integral part of the membership experience.

Ideal candidates possess excellent verbal communication skills, a friendly demeanor, and the ability to function effectively in a high-energy environment. The position requires standing for extended periods and the agility to juggle numerous tasks concurrently, all while maintaining quality standards in service delivery. With a foundation in customer service or sales, and a high school diploma or equivalent, this role is an exceptional opportunity for motivated individuals eager to grow in the hospitality and wellness industry, supported by an employer who values diversity, equity, and inclusion.