Membership Concierge II

Life Time is a renowned health and wellness company known for offering an integrated approach to fitness and active living. Operating a network of luxury athletic resorts across multiple locations, Life Time emphasizes creating exceptional member experiences through innovative programming, world-class facilities, and dedicated service. As a dynamic and inclusive organization, Life Time is committed to fostering a workplace culture that celebrates diversity, equity, and inclusion, ensuring all team members feel valued and empowered. This commitment extends to providing equal employment opportunities, promoting merit-based recruitment, hiring, training, and career advancement. Life Time’s athletic resorts blend health, fitness, wellness, and social engagement, making them premier destinations for members and their families. The company encourages professional development and skill enhancement with clear progression pathways and certifications to advance careers within the hospitality and wellness industry.

The Membership Concierge II role at Life Time focuses on delivering exceptional member and guest service while supporting both account maintenance and programming insight. Serving as a primary point of contact, this role requires a proactive and hospitality-driven professional who excels in relationship building. A Membership Concierge II engages closely with members and guests, facilitating communication, education about club offerings, and addressing concerns through effective service recovery techniques. This position entails managing inbound and outbound communications, processing member changes and payments, and assisting with new membership sales and retention efforts. Based in a fast-paced environment, the role demands excellent multitasking skills, outstanding verbal communication, and a friendly demeanor, all essential for creating extraordinary experiences.

With opportunities to grow professionally by progressing through defined hospitality certification levels and crafting personalized succession plans, the Membership Concierge II role is ideal for individuals seeking to build a career within the health and wellness industry. The role also involves consistent engagement with various departments and support tools, encouraging a collaborative work atmosphere. Overall, this position plays a vital part in elevating the member journey and sustaining Life Time’s reputation as a leader in the hospitality and wellness sector. Employment is typically full-time and offers a competitive salary commensurate with experience and qualifications.