
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.25 - $22.75
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(K) retirement savings plan with company match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company known for creating a community-focused experience through its state-of-the-art resorts that combine fitness, spa, and recreational services. As an established leader in the hospitality and wellness industry, Life Time provides its members with a diverse range of amenities and programs designed to promote healthy living and active lifestyles. With a commitment to exceptional service and community engagement, Life Time continually invests in its team members' professional growth and development, fostering an inclusive environment where both personal and career goals can flourish.
The Membership Concierge II position plays a crucial role in maintaining the high standards of customer service and member engagement that Life Time is known for. This role involves serving as the primary point of contact for members and guests, managing account maintenance, delivering top-tier service, and providing expert insight into the club's programming and offerings. The position supports engagement and acquisition efforts through effective communication, problem solving, and service recovery techniques. It is designed to foster career advancement through a structured hospitality certification program and personalized succession planning. This hourly role begins at $18.25 and can go up to $22.75 based on experience and qualifications, offering team members the chance to develop their skills in a supportive, vibrant environment. The role requires a combination of interpersonal skills, attention to detail, and a passion for helping others, making it ideal for those seeking a dynamic and rewarding career in hospitality and wellness.
The Membership Concierge II position plays a crucial role in maintaining the high standards of customer service and member engagement that Life Time is known for. This role involves serving as the primary point of contact for members and guests, managing account maintenance, delivering top-tier service, and providing expert insight into the club's programming and offerings. The position supports engagement and acquisition efforts through effective communication, problem solving, and service recovery techniques. It is designed to foster career advancement through a structured hospitality certification program and personalized succession planning. This hourly role begins at $18.25 and can go up to $22.75 based on experience and qualifications, offering team members the chance to develop their skills in a supportive, vibrant environment. The role requires a combination of interpersonal skills, attention to detail, and a passion for helping others, making it ideal for those seeking a dynamic and rewarding career in hospitality and wellness.
Job Requirements
- High school graduate or equivalent
- Minimum 1-2 years experience in customer service or sales
- Ability to stand for 4 hours at a time
- Effective verbal communication skills
- Comfortable working in a fast-paced environment
- Friendly and outgoing demeanor
- Willingness to complete Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Comfort with multi-tasking and working in a fast-paced environment
- Friendly and outgoing demeanor
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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