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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.25 - $22.75
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company known for its commitment to creating extraordinary experiences for its members through outstanding service and innovative programming. As a comprehensive provider of athletic, recreational, and hospitality services, Life Time operates a network of luxury fitness clubs and resorts designed to foster community and promote healthy living. This hospitality-driven environment emphasizes professional growth, inclusive culture, and a career progression structured through well-defined certification levels and personalized succession plans. Life Time prioritizes diversity, equity, and inclusion by ensuring fair recruitment, training, and promotion practices.
The Membership Concierge II at Life... Show More
The Membership Concierge II at Life... Show More
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Experience in service recovery
- Strong verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s Degree in Hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach to support engagement and acquisition
- Maintain updated knowledge to educate members and guests on club programming, events, pricing, and policies
- Assist members with account maintenance, processing needs, changes, and transactions including payment
- Serve as key point of contact for new membership sales and member retention
- Engage in problem solving and service recovery for member questions and concerns
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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