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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
inclusive workplace
Job Description
Life Time is a prominent health and wellness company dedicated to providing premium fitness, spa, and recreational experiences through its comprehensive resorts and clubs nationwide. Known for fostering a culture centered around wellness, community, and exceptional service, Life Time prides itself on delivering a holistic lifestyle experience to its diverse membership base. Life Time's resorts offer a wide range of amenities, including state-of-the-art fitness centers, swimming pools, spa services, dining options, and various recreational activities tailored to promote healthy living and leisure. The company values inclusivity and is committed to creating an equitable workplace where every team member's unique contributions... Show More
Job Requirements
- High school graduate or equivalent
- minimum 1-2 years of experience in customer service or sales
- able to stand for 4 hours at a time
- skilled at multi-tasking
- able to deliver high quality customer service
- capable of service recovery
- effective verbal communication skills
- friendly and outgoing demeanor
- comfortable working in a fast-paced environment
Job Qualifications
- High school graduate or equivalent
- minimum 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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