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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a leading health and wellness company focused on providing its members with exceptional experiences through fitness, sports, and balanced living. With a commitment to offering innovative services and a comprehensive approach to health, Life Time operates state-of-the-art resorts that combine fitness amenities, wellness programs, and social engagement opportunities. The company distinguishes itself by fostering a community atmosphere where members can thrive physically and socially in a supportive environment. Life Time places a strong emphasis on employee growth and development, encouraging team members to pursue certifications and professional advancement within the hospitality and wellness industry.
The Membership... Show More
The Membership... Show More
Job Requirements
- High school graduate or equivalent
- 1-2 years of customer service or sales experience
- ability to multi-task effectively
- excellent verbal communication skills
- comfortable standing for extended periods
- friendly and outgoing personality
- willingness to complete Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- strong passion to serve others
- effective communication skills
- comfortable working in a fast-paced environment
- ability to stand for 4 hours at a time
- friendly and outgoing demeanor
- nice-to-have bachelor’s degree in hospitality
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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