Membership Concierge II

Life Time is a leading health and wellness company focused on providing its members with exceptional experiences through fitness, sports, and balanced living. With a commitment to offering innovative services and a comprehensive approach to health, Life Time operates state-of-the-art resorts that combine fitness amenities, wellness programs, and social engagement opportunities. The company distinguishes itself by fostering a community atmosphere where members can thrive physically and socially in a supportive environment. Life Time places a strong emphasis on employee growth and development, encouraging team members to pursue certifications and professional advancement within the hospitality and wellness industry.

The Membership Concierge II role at Life Time is an exciting opportunity for professionals passionate about delivering superior member service and engagement. As a Membership Concierge II, you will act as a vital resource for members and guests by providing account maintenance, service delivery, programming insights, and personalized engagement. This position serves as the first point of contact for members entering the resort and plays a key role in enhancing their overall experience through exceptional hospitality. You will be expected to build meaningful relationships with members by anticipating and responding to their needs, supporting member acquisition and retention, and executing program payments and service transactions efficiently.

In this role, you will have the opportunity to grow your skills through self-directed learning pathways, including various hospitality certification levels that Life Time offers. A customized succession plan will help you realize your professional goals, making this position ideal for individuals looking to advance their career in hospitality and customer service within the health and wellness sector. The company promotes a team-focused culture, and as a Membership Concierge II, you will regularly engage with guests and members by answering inbound calls, conducting outreach, educating on club programming and policies, and resolving member concerns through effective problem solving and service recovery.

This full-time position requires excellent multitasking abilities, communication skills, and a friendly, outgoing demeanor to thrive in a busy, high-energy environment. The role includes standing for extended periods and interacting extensively with a diverse membership base, ensuring that every interaction leaves a lasting positive impression. Life Time values dedication to service and professionalism and supports its employees with a comprehensive range of benefits and ongoing training.