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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive work environment
Job Description
Life Time is a premier lifestyle and wellness company dedicated to providing an exceptional experience to its members. Known for its expansive resorts, state-of-the-art facilities, and comprehensive wellness programs, Life Time blends fitness, relaxation, and social engagement into a singular unique offering. Their resorts are recognized not only for high-quality services but also for an inviting atmosphere where members feel valued and inspired to pursue their health and wellness goals. Life Time operates in multiple locations across the country, serving a diverse community of individuals who appreciate personalized service and premium amenities. The company prides itself on fostering a culture... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multi-task
- strong verbal communication skills
- comfortable working in a fast-paced environment
- ability to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- effective communication skills
- passion to serve others
- completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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