Membership Concierge II

Life Time is a premier health and wellness company that provides comprehensive fitness and lifestyle experiences through its expansive network of resorts and clubs. Known for its dedication to fostering an inclusive, diverse, and equitable workplace, Life Time champions a culture where every individual feels valued and respected. As a leader in health, fitness, and hospitality, the company's mission centers on improving members' lives by delivering exceptional service, innovative programming, and state-of-the-art facilities. Life Time is committed to recruiting, hiring, and promoting based on merit and qualifications, reinforcing its status as an equal opportunity employer. The organization also offers an extensive range of benefits, including fully subsidized membership, professional development, and health insurance options for qualifying full-time team members. As an employer, Life Time emphasizes employee growth and engagement within a fast-paced yet supportive environment that encourages passion and dedication to service excellence. The company provides a safe, positive, and dynamic workplace culture where team members can develop their skills and advance their careers within the ever-evolving hospitality and wellness sectors.

The role of Membership Concierge II at Life Time is a vital gateway to creating memorable experiences for members and guests as they enter and engage with the resort. This position serves as the primary point of contact for members and guests, embodying a true hospitality mindset that goes beyond transactional service to build lasting relationships. The Membership Concierge II is responsible for a wide range of duties including account maintenance, service delivery, programming insight, and member engagement. Utilizing strong communication skills, this role involves both receiving inbound calls and making outbound contacts to support member engagement and acquisition efforts. Candidates will be expected to maintain thorough knowledge of club programming, events, pricing, and policies to provide accurate and timely information. In addition, assisting members with account transactions, payment processing, and service modifications is a key component of the role. The Membership Concierge II also plays a critical role in membership sales and retention initiatives, acting as a trusted resource by problem-solving member questions and concerns and ensuring effective service recovery strategies are implemented when needed. This position offers an opportunity for professional growth through Life Time's hospitality certification levels and encourages the development of a customized succession plan tailored to individual career goals. Employment in this role is hourly with wages starting at $17.25 and increasing up to $20.50 per hour based on experience and qualifications. The position demands a friendly, outgoing demeanor, comfort working in a fast-paced environment, and the ability to stand for extended periods. Overall, this position is designed for individuals who are passionate about creating extraordinary member experiences and eager to advance their careers within a premier wellness-oriented hospitality company.