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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier health and wellness company that provides comprehensive fitness and lifestyle experiences through its expansive network of resorts and clubs. Known for its dedication to fostering an inclusive, diverse, and equitable workplace, Life Time champions a culture where every individual feels valued and respected. As a leader in health, fitness, and hospitality, the company's mission centers on improving members' lives by delivering exceptional service, innovative programming, and state-of-the-art facilities. Life Time is committed to recruiting, hiring, and promoting based on merit and qualifications, reinforcing its status as an equal opportunity employer. The organization also offers an... Show More
Job Requirements
- Skilled at multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete retention specialist certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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